Renata Lazo
Kissimmee,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
1
1
Food Handler
1
1
Food Protection Manager
Work History
Real Estate Broker
USA Dreams Realty, Corp
02.2021 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Provided guidance and consultation to clients to make well-informed decisions,
Broker Associate
La Rosa Realty
07.2013 - 02.2021
- Built strong relationships with clients, resulting in a high rate of referrals and repeat business.
- Advised clients on risk management strategies, helping them make informed decisions about their investments.
- Ensured accuracy of all documentation, reducing errors and expediting the closing process.
- Assisted first-time homebuyers in navigating the complexities of purchasing property.
Pharmaceutical Representative
Roche Diagnostics
01.2000 - 12.2002
- Provided exceptional customer service, addressing concerns and inquiries promptly to ensure satisfaction and foster long-term relationships.
- Built and maintained strong relationships with key opinion leaders to promote pharmaceutical products effectively.
- Continuously improved sales skills through regular training and professional development opportunities, staying current with industry best practices.
- Enhanced brand reputation through active participation in community outreach programs related to public health initiatives.
Education
Bachelor of Science - International Trade
UNA
Belo Horizonte, MG, Brazil12.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Collaborative team work
- Computer Skills
- Detail Oriented
- Complaint Handling
- Data inputting
- Proactive Initiative
- Reliable professionalism
Certification
- Hospitality & Tourism Management
Florida Atlantic University (FAU)
April, 2020
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Real Estate Broker
USA Dreams Realty, Corp
02.2021 - Current
Broker Associate
La Rosa Realty
07.2013 - 02.2021
Pharmaceutical Representative
Roche Diagnostics
01.2000 - 12.2002
Bachelor of Science - International Trade
UNA
- Hospitality & Tourism Management
Florida Atlantic University (FAU)
April, 2020
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