Renata Pereira
Salt Lake City,UT
Summary
Dynamic customer service professional with a proven track record of delivering exceptional service in restaurant and manufacturing environments. Recognized for strong motivation, quick learning ability, and meticulous attention to detail, consistently exceeding expectations. A passion for fitness complements an active lifestyle, fostering resilience and teamwork. Bilingual proficiency in English and Portuguese enhances communication skills, enabling effective interactions with diverse clientele.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Floor supervisor
United Polaris Lounge
11.2024 - 01.2025
- Ensures optimal customer service and client satisfaction
- Provides cost effective management that meets and exceeds stated expectations
- Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
- Follows health, safety and sanitation guidelines for all products
- Performs other duties as assigned
Assistant Manager
Chick-fil-A
07.2023 - 10.2024
- Train new employees on how to operate POS system, including the proper handling and responsibility for accuracy of cash drawer.
- Posses good public speaking, listen to customer needs to be able to provide excellent service.
- Maintained impeccably clean workstations by demonstrating strong attention to detail and sense of urgency.
- Served guests in a fast pace environment and managed time for an optimal experience for each guest.
Machine Operator
Megadiamond
04.2018 - 04.2023
- Follow lean manufacturing principles and apply at worksite to maintain a high quality standard and maximize capability and productivity
- Read and follow a product specification print
- Inspect and measure parts for accuracy and conformance to product specifications
- Follow standard works i.e standard sequence, standard in process stock, critical knowledge, etc. to ensure product is on target and on time
- Cross-trained on multiple pieces of equipment and processes to maximize capabilities and productivity
- Cross-trained in inspection, storing, packing, labeling, loading of inventory items
- Cross-trained in inventory cycle counting
- Have a great understanding of the super markets and the inventory that supply all the department
Banquet Captain
Market Street Grill
05.2018 - 10.2021
- Helping guests choose food and beverage offered by the restaurant
- Staying updated on current menu and advising guest accordingly
- Receiving customer orders, and transferring them to kitchen staff
- Calculating customer bills and printing out receipts
- Adhering to sanitation standards to keep my guests safe
- Taking responsibility for absent colleagues
- Adhering to the restaurants, service standards, and dress code
Quality Assurance, Line Technician
Doterra
05.2015 - 04.2018
- Have an understanding of semi-line, ROTA lines and other equipment such as coders, labelers
- Competent in completing first articles
- Inspect at a speed that insures quality product in a timely manner
- Performed inventory to ensure products counts matched the Company’s records
Hostess and server
The Cheesecake Factory
04.2011 - 05.2015
- Prompt response to inquiries and follow up with guest request
- Assisted guest in order selection by promoting specific menu items, and specials
- Frequently assisted colleagues during rush. To foster/promote teamwork, while providing exceptional service and guest dining experience
- Served alcohol in accordance with Utah state liquor laws
- Provided exceptional customer service by exceeding guest expectations by anticipating their needs.
Education
Graduation - undefined
Timpanogos High School
01.2000
Skills
- Customer satisfaction
- Team leadership
- POS systems operations
- Customer relations
- Team supervision
- Staff coaching
- Policy enforcement
- Employee motivation
- Safety monitoring
- Performance optimization
- Quality controls
- KPI monitoring
- Workplace organization
- Sales monitoring
Certification
ServeSafe
Timeline
Floor supervisor
United Polaris Lounge
11.2024 - 01.2025
Assistant Manager
Chick-fil-A
07.2023 - 10.2024
Banquet Captain
Market Street Grill
05.2018 - 10.2021
Machine Operator
Megadiamond
04.2018 - 04.2023
Quality Assurance, Line Technician
Doterra
05.2015 - 04.2018
Hostess and server
The Cheesecake Factory
04.2011 - 05.2015
Graduation - undefined
Timpanogos High School
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