Renata Smith
Powder Springs,GA
Summary
Dependable general worker with extensive experience in diverse environments, consistently delivering tasks with efficiency and precision. Expertise in manual labor and equipment operation, complemented by a strong commitment to safety and workplace organization. Recognized for adaptability and a robust work ethic, poised to enhance team performance and drive positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Nutrition Server
Cobb County School System
, GA
10.2022 - Current
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, calculate totals, and use the selected form of payment to complete the sale.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Implemented food safety procedures, including proper storage and handling of ingredients.
- Served meals following established portion guidelines for each item being served.
- Recorded temperatures of food and refrigeration units to comply with health code regulations.
- Followed all safety and health regulations when handling food products.
Sales Associate/Retail Keyholder
Ann Taylor Inc.
, GA
01.2019 - 06.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Answered store and merchandise questions and led customers to wanted items.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed promotional strategies to increase sales volume.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled customer complaints in a professional manner.
- Placed special orders or called other stores to find desired items.
- Processed credit card transactions quickly and securely.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adhered to company initiatives and achieved established goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
Telecommunications Operator
Alorica
, GA
03.2015 - 01.2017
- Maintained accurate records of all customer interactions in the company database.
- Performed data entry tasks related to customer accounts and contact information.
- Assisted customers in selecting the most cost-effective telecommunications plan.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
- Answered incoming calls from customers and provided information about services, products, billing, and technical support.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Telecommunications Operator
Asurion
, GA
10.2013 - 03.2015
- Performed data entry tasks related to customer accounts and contact information.
- Provided assistance to other departments when needed, such as handling customer complaints or inquiries.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Handled escalated customer issues that required additional attention or research.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Implemented network security measures to protect data and communications.
Education
Some College (No Degree) -
Middle Georgia State University
Macon, GASkills
- Task prioritization
- Product knowledge
- Calm demeanor
- Critical thinking
- Multi-task management
- Key holder experience
- Decision-making
- Money handling
- Relationship building and management
- Outstanding client retention
- Excellent phone demeanor
- Computer skills
- Empathy and patience
Certification
Master Cosmetology License since 2/14/2011
Timeline
Food Nutrition Server
Cobb County School System
10.2022 - Current
Sales Associate/Retail Keyholder
Ann Taylor Inc.
01.2019 - 06.2021
Telecommunications Operator
Alorica
03.2015 - 01.2017
Telecommunications Operator
Asurion
10.2013 - 03.2015
Master Cosmetology License since 2/14/2011
Some College (No Degree) -
Middle Georgia State University
Similar Profiles
Theresa SmithTheresa Smith
School Nurse at Cobb County School SystemSchool Nurse at Cobb County School System
Nancy CongerNancy Conger
Special Education RN at Cobb County School SystemSpecial Education RN at Cobb County School System
Yvette CookYvette Cook
Middle School Special Education Teacher at Cobb County School SystemMiddle School Special Education Teacher at Cobb County School System