RENATA TKHAZEPLOVA
LUDLOW,MA
Summary
Proactive Customer Service Cashier with strong experience in maintaining organized workspaces and handling high-pressure situations. Skilled in processing orders, managing social media accounts, and strategizing campaigns to boost customer engagement. Brings reliability, adaptability, and a focus on excellent guest services to enhance customer satisfaction.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
CHITAI-GOROD
08.2019 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Social Media Specialist
Self-employeed
11.2018 - 08.2019
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
Education
Bachelor of Science - International Relations
PYATIGORSK STATE UNIVERSITY
PYATIGORSK,RUSSIA07-2019
High School Diploma -
LYCEUM N1
NARTKALA,RUSSIA06-2015
Skills
- Patience and composure
- Reliability and punctuality
- Guest Services
- Product Knowledge
- Customer Focus
- Reliable and Responsible
Languages
Russian
Native or Bilingual
English
Full Professional
Turkish
Limited Working
Timeline
Customer Service Cashier
CHITAI-GOROD
08.2019 - 03.2020
Social Media Specialist
Self-employeed
11.2018 - 08.2019
Bachelor of Science - International Relations
PYATIGORSK STATE UNIVERSITY
High School Diploma -
LYCEUM N1
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