Renate Soto
Service-focused Customer Service Agent bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Proficient in Aero, Shares, Microsoft, dangerous goods and safety knowledge. Expertise in working with stressed, confused and upset individuals in need of resolve of difficult situations, oversold flights, baggage issues, seat assignments, re-booking. Effective at operating within FAA regulations and SSD department guidelines.
Work History
Team Leader
Customer Service Representative Agent
34 Years 8 Months- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Working in a fast paced environment, checking bags, boarding passengers, working oversold flights.
- Ticketing
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through compensation and re-booking.
- Consulted with United help desk to resolve discrepancies and create effective solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Education
No Degree - Practical Nursing
Certificate - Business Administration
GED
Skills
Crisis Hotline Operator
Prior volunteer for a 24 hour Crisis Hotline using reflective listening, giving unconditional positive regard to all callers. Assisting callers with help from Social Services on a last minute basis as well as helplines for other services they may need. Lastly, assisting callers with suicidal ideation. Ensuring their safety from any harm at all costs.
Additional Information
I am looking forward to having another career in customer service. I have spent a lifetime in this field and have experience in all aspects.