Summary
Overview
Work History
Education
Skills
References
Timeline
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Renato Millo

Seattle

Summary

Dynamic Store Director with a proven track record at Bartell Drugs, achieving 26% weekly sales growth and significantly enhancing customer satisfaction. Expert in shrink reduction and team building, I empower employees to excel, fostering a collaborative environment that drives results. Committed to delivering exceptional service and operational excellence.

Overview

13
13
years of professional experience

Work History

Bartell Drugs
Seattle
12.2022 - Current
  • Achieved 26% weekly sales growth at Store 6971, transforming performance from -8% to a positive ID.
  • Finished the quarter with an overall sales increase of 21% positive ID.
  • Improved store Shrink, reducing it from -7.99% to -4.23% in one year through dedicated coaching and team empowerment.
  • Elevated customer relation score surveys from 22.9% to an impressive 97.1% positive feedback.
  • Coached Assistant Directors to achieve high-level training, leading to their promotion to Director Positions.
  • Secured first place in the Region supporting Bark-Tell pet drive, raising over $3,700 in just four weeks for local pet shelters.
  • Boosted store morale by actively involving all the employees, ensuring everyone feels valued and fostering a strong sense of teamwork to accomplish important tasks together.

Store Director

Safeway
Shoreline
01.2022 - 12.2022
  • Increased store 3213 sales by 15% per week taking it from a negative ID to positive ID.
  • Increased store customer count by 13.6% per day from 3,200 to 3,700.

Assistant Store Director

Safeway
Seattle
01.2018 - 12.2022
  • Placed in six challenge stores in four-year period to reduce store shrink.
  • Reduced CIP shrink levels in all six stores by an average of 1.5%-2.5% per quarter.
  • Improved rotation calendar programs in stores saving an average of $1,500 in expired products per month.
  • Led successful pilot FAR program for order writing before rolling out to other division stores.
  • Selected as District 27 Safety Champion in 2021 because of district low accidents levels.
  • Implemented ERP in power outage for 2021 winter storm and returned to normal operations within eight hours.
  • Recognized for 24/7 availability and management during Covid-19 Pandemic and promoted to Active Store Director for six months in 2020 (see below).
  • Review with the departments enhanced cleaning guidelines and procedures.
  • Worked close with Assets Protection Team to keep the store and customers safe during the Capitol Hill CHOP protests.

Active Store Director

Safeway
Seattle
01.2020 - 12.2021
  • Recognized for 24/7 availability and management during Covid-19 Pandemic and promoted to Active Store Director for store 3091.
  • Increased store sales by 9% per week on the division's top list.

2nd Assistant Store Manager

Safeway
Seattle
01.2017 - 12.2018
  • Increased store 3091 sales by 5.4% per week which placed store at the division's top list.
  • Increased store customer count by 10.8% per day from 2,500 to 2,800.
  • Attentive to customer needs and special request.
  • Build and create effective store displays.
  • Driven to top of class in own brands penetration.
  • Improved store morale through coaching and implementing development program.

Person in Charge (PIC)

Safeway
Seattle
01.2016 - 12.2017
  • Reduced out of stock grocery count by 50% from 750 to 320 moving store 1551 from 8th place to 3rd place in the district.
  • Opted to change schedule from front-end team to the night crew team to train and improve out of stock count.

Grocery Manager

Albertsons | Haggen
Seattle
01.2012 - 12.2016
  • Increased store sales from less than $250,000 to $390,000 per week within two years.
  • Assisted Store Director to double check EBITA to reduce loss and control better store expenses.
  • First store to build a Seattle Seahawks display for Pepsi motivating upper management to become a Seattle Seahawks sponsor.

Dairy Manager

Albertsons | Supervalu
Seattle
01.2012 - 12.2016
  • Maintained the Dairy Department with high quality standards.
  • Always on time to start shift and finish Dairy load and assisted store director with daily projects.
  • Used holiday top item list report to avoid any missed sales or shrink.

Education

Retail Business Management Certificate Program -

Clover Park Technical College
Lakewood, WA

Skills

  • Sales growth
  • Inventory management
  • Shrink reduction
  • Customer service
  • Team building
  • Employee training

References

References available upon request.

Timeline

Bartell Drugs
12.2022 - Current

Store Director

Safeway
01.2022 - 12.2022

Active Store Director

Safeway
01.2020 - 12.2021

Assistant Store Director

Safeway
01.2018 - 12.2022

2nd Assistant Store Manager

Safeway
01.2017 - 12.2018

Person in Charge (PIC)

Safeway
01.2016 - 12.2017

Grocery Manager

Albertsons | Haggen
01.2012 - 12.2016

Dairy Manager

Albertsons | Supervalu
01.2012 - 12.2016

Retail Business Management Certificate Program -

Clover Park Technical College

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