Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Renatta Colina

DeLand,FL

Summary

Dynamic bilingual customer service representative with proven success at Magic Fall Events, enhancing customer satisfaction through effective problem-solving and empathetic communication. Skilled in Spanish translation and active listening, I excel in managing high-volume inquiries, ensuring swift resolutions while fostering a collaborative team environment.

Overview

1
1
year of professional experience

Work History

Bilingual Customer Service Representative

Magic Fall Events
05.2024 - 04.2025
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Managed high-volume inbound calls and messages, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

Deland High School
DeLand, FL

Associate of Arts - Legal Studies

Daytona State College
Daytona Beach, FL
05-2026

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Spanish translation
  • Document translation
  • Caller assistance
  • Service recommendations
  • Multitasking and organization
  • Empathy and patience
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Computer skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Magic Fall Events
05.2024 - 04.2025

Deland High School

Associate of Arts - Legal Studies

Daytona State College

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