Renatta Malone
Frisco,TX
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Enumerate
02.2021 - 01.2024
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
- Displayed strong organizational skills while managing multiple projects simultaneously
- Addressed customers courteously using suitable methods and problem-solving skills.
Technical Support Representative
Brivo
04.2018 - 02.2021
- Identified and solved technical issues with variety of diagnostic tools
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
Call Center Representative
Peak6
03.2015 - 04.2018
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
Education
High School Diploma -
Lincoln High School
Skills
- CRM Software
- Inbound Call Management
- Customer Service
- Billing Inquiries
- Customer Complaint Resolution
- Adaptability
- Computer Literacy
- Data Entry
- Data Collection
- Scheduling
- Paperwork Processing
- Administrative Support
- Problem Resolution
- Live chat support
- Avaya
- Finesse software
- Vcars system
- FDWC system
- LexisNexis
- Ekata
- Dispute Resolution
References
References available upon request
Timeline
Customer Service Representative
Enumerate
02.2021 - 01.2024
Technical Support Representative
Brivo
04.2018 - 02.2021
Call Center Representative
Peak6
03.2015 - 04.2018
High School Diploma -
Lincoln High School
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