Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Renatta Szukhent

Flushing

Summary

Elevating operational efficiency at Consumers Energy, I mastered scheduling and dispatching, enhancing service delivery by optimizing technician routes and reducing emergency response times. My adeptness in fraud detection and commitment to customer satisfaction, backed by a deep understanding of nonlinear dynamics, showcases my ability to tackle complex challenges with innovative solutions and unwavering dependability.

Organized Dispatch Coordinator with [Number] years of vast experience overseeing dispatch of emergency service unit or delivery truck vehicles. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments.

Positive, upbeat, and detail-oriented with knack for managing logistics and coordinating teams. Possess deep understanding of vehicle maintenance and safety protocols, coupled with proficiency in scheduling and dispatching. Committed to optimizing operations and ensuring timely deliveries.

Personable and organized individual with strong communication and multitasking skills. Understanding of logistics and transportation procedures complemented by proficiency in scheduling and dispatching. Committed to streamlining operations and ensuring timely deliveries.

Developed essential communication and multitasking skills in fast-paced office environment. Demonstrated ability to manage scheduling, handle inquiries, and provide exceptional customer service. Seeking to transition into new field where strong organizational and interpersonal abilities are valued.

Personable and highly organized, with strong communication and multitasking abilities. Possesses foundational knowledge of office management and administrative tasks, including scheduling and correspondence. Dedicated to supporting team efficiency and smooth departmental operations.

Overview

23
years of professional experience

Work History

Consumers Energy

Scheduling and Dispatching
06.2017 - Current

Job overview

  • Streamlined company workflow by implementing efficient systems for scheduling and dispatching electric meter operator technicians.
  • Managed scheduling and dispatching duties, coordinating effectively between drivers, long cycle, short cycle, and our customers.
  • Oversaw the scheduling and dispatching of electric meter operator technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced patient experience by efficiently managing appointment scheduling.
  • Managed scheduling conflicts proactively, minimizing disruptions to our business partners.
  • Improved route efficiency with strategic planning and scheduling adjustments.
  • Facilitated seamless coordination between departments, scheduling appointments and managing orders for several different departments.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
  • Improved resource utilization across projects, identifying and reallocating underused resources to areas of higher need.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Answered and managed incoming and outgoing calls while recording accurate messages for future orders to go out on time.

Consumers Energy

FRAUD and THEFT
06.2011 - 06.2017

Job overview

  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
  • Enhanced risk management strategies for increased company security and reduced financial losses.
  • Developed and implemented machine learning algorithms to predict potential fraudulent behavior in realtime.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Coordinated with law enforcement agencies when appropriate during investigations, helping to ensure the pursuit and apprehension of criminal actors.
  • Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.

Consumers Energy

SHUT OFF and COLLECTION
06.2008 - 06.2011

Job overview

  • Minimized bad debt write-offs by conducting thorough credit investigations on new customers.
  • Managed a diverse portfolio of accounts, ensuring appropriate actions were taken to maintain financial health.
  • Streamlined internal communication channels between departments involved in the collections process, fostering improved collaboration toward common goals.
  • Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
  • Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.

Consumers Energy

CONSUMERS ENERGY SPECIALIST
06.2003 - 06.2008

Job overview

  • Conducted in-depth research on industry trends and emerging technologies to better serve clients'' needs.
  • Assisted in securing grants and incentives for clients pursuing energy-efficient upgrades or installations.
  • Reduced operational costs for clients through the optimization of energy consumption patterns.
  • Developed comprehensive reports, detailing energy usage and cost-saving opportunities for clients.
  • Achieved sustainability goals by designing and implementing renewable energy projects.
  • Enhanced client satisfaction with personalized energy management strategies and ongoing support.

Consumers Energy

PAYMENT CENTER
08.2002 - 06.2003

Job overview

  • Assisted families in establishing routines that supported regular attendance at school functions, enhancing overall student engagement.
  • Facilitated peer mentorship opportunities for experienced parents to share knowledge with those new to the role.
  • Provided training sessions for fellow Parent Mentors on effective communication techniques and conflict resolution strategies within educational settings.
  • Organized community events that fostered positive relationships between parents, students, and educators.

Education

HILL MCCLOY HIGH
Montrose, MI

High School Diploma
06-1980

University Overview

Skills

  • Train scheduling and dispatching
  • Scheduling and dispatching
  • Nonlinear dynamics and chaos theory understanding
  • Handling criticism
  • Scheduling and Planning Abilities
  • Deep understanding of rules
  • Scheduling and prioritizing
  • Customer Requirements Understanding
  • Dependable and responsible
  • Driver's license and clean record

Timeline

Scheduling and Dispatching
Consumers Energy
06.2017 - Current
FRAUD and THEFT
Consumers Energy
06.2011 - 06.2017
SHUT OFF and COLLECTION
Consumers Energy
06.2008 - 06.2011
CONSUMERS ENERGY SPECIALIST
Consumers Energy
06.2003 - 06.2008
PAYMENT CENTER
Consumers Energy
08.2002 - 06.2003
HILL MCCLOY HIGH
High School Diploma
Renatta Szukhent