Summary
Overview
Work History
Education
Skills
Timeline
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RENAUDO WAITE

West Palm Beach

Summary

Detail-oriented professional with great office experience and frontline corporate representative. Poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience

Work History

Resident Concierge

MorseLife
01.2021 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Handled customer complaints to satisfy and retain guests.
  • Facilitated and coordinated transportation services for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Guest Service Agent

Brightline Trains
12.2018 - 03.2020
  • Assisted travelers with booking , and checking bags for travels aboard Trains.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with questions any additional services needed.
  • Maintained consistent positive customer feedback.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Communicated problems regarding property to housekeeping services and maintenance personnel.
  • Upheld company policies and procedures while providing high level of customer service.

Stewarding Supervisor

1 Hotel South Beach
09.2015 - 10.2018
  • Trained new hires in job requirements and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored inventory and supplies to prevent waste and proper usage of all inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

Associate of Arts - Architectural And Building Sciences

Palm Beach State College
Palm Beach Gardens, FL
09.2018

Skills

  • Empathy and understanding
  • Organizational capabilities
  • Microsoft Office proficiency
  • Team collaboration
  • Customer service excellence
  • Concierge service background

Timeline

Resident Concierge

MorseLife
01.2021 - Current

Guest Service Agent

Brightline Trains
12.2018 - 03.2020

Stewarding Supervisor

1 Hotel South Beach
09.2015 - 10.2018

Associate of Arts - Architectural And Building Sciences

Palm Beach State College

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RENAUDO WAITE