Shanell Jordan

• Created welcoming and comfortable environment for guests.
• Handled guest or residents complaints to satisfy needs.
• Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Maintained high level of professionalism and discretion when dealing with guests.

(Remote)

• Kept dental records current and accurate to promote efficiency and team effectiveness.
• Delivered functionality assistance via phone and to online service platforms.
• Responded to customer calls and emails to answer questions about dental claims and dates of services.
• Resolved claim issues over phone with over 30 - 40 customer, broker alliance and provider calls daily.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Met customer call guidelines for service levels, handle time and productivity, averaging between 93% and 100% adherence time daily.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
• Answered customer telephone calls promptly and appropriately handled needs
• Welcomed each new arrival pleasantly and confirmed reservations and identification
• Answered multi-line phone system with on average 20 calls a day to respond to inquiries and transfer calls to correct departments and personnel
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

• Prepared after-school enrichment activities for children to encourage student participation
• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication
• Built positive relationships with parents to involve families in educational process
• Monitored student attendance by collecting attendance rosters and overseeing attendance database
• Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior
• Provided individual and group teaching students to motivate and instill enthusiasm for learning
• Communicated openly with program leadership to maximize success of all care activities.

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Monitored premises, screened visitors, updated logs and issued passes to maintain security
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Provided clerical support to company employees by copying, faxing and filing documents
• Responded to inquiries from callers seeking information
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
• Transferred and directed phone calls, guests and mail to correct staff members
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.