Rosalind Encarnacion
Fontana,CA
Summary
Drove positive experiences that built community and delivered measurable results. Enabled leaders to make decisions that drove business forward. Contributed to team development through the use of journals, one on ones, challenging core competencies and mentoring. Developed talent pipeline to support market hiring needs. Managed various work groups within a dynamic environment. Deliver organizations vision to partners/employees to increase morale and inspire belief. I am a leader with a growth mindset and a proven track record of results through inspirational and influential leadership. I lead with heart. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
29
29
years of professional experience
Work History
Director of Operations
Reef Kitchens
Miami, United States, United States
04.2021 - Current
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Regional Sales Manager (Builder Division)
Homequest
01.2014 - 04.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Integrated advertising and marketing approaches for successful new product line launch.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
District Manager - Intrim Regional Manager
Popeyes Louisiana Kitchen, Inc
Chino, CA
01.2019 - 12.2019
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
Area Sales Specialist
LoanDepot - Buider Divison
, California
09.2017 - 10.2019
District Manager
Starbucks Coffee Co.
10.2010 - 04.2015
Regional Facilities
Starbucks Coffee Co.
San Diego
02.2008 - 10.2010
Store Manager
Starbucks Coffee Co.
Redlands, CA
10.2000 - 02.2008
District Operations Manager
Universal Studios Hollywood
Hollywood
02.1997 - 10.2000
Education
Continues - Business Administration and Management
University of Phoenix
2004
Skills
- Quality Assurance
- Cost Reduction
- Verbal and Written Communication
- Training Management
- Human Resources Oversight
- Sales Tracking
- Team Leadership
- Recruitment and Hiring
- Staff Scheduling
- Customer Service Management
- Decision Making
- Business Leadership
- Customer Relations
- Direct Sales
- Content Workflow
- Process Development and Streamlining
Certification
NMLS
ServSafe Certification
Real Estate Broker, Associate
Broker, And Salesperson (License)
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Director of Operations
Reef Kitchens
04.2021 - Current
District Manager - Intrim Regional Manager
Popeyes Louisiana Kitchen, Inc
01.2019 - 12.2019
Area Sales Specialist
LoanDepot - Buider Divison
09.2017 - 10.2019
Regional Sales Manager (Builder Division)
Homequest
01.2014 - 04.2021
District Manager
Starbucks Coffee Co.
10.2010 - 04.2015
Regional Facilities
Starbucks Coffee Co.
02.2008 - 10.2010
Store Manager
Starbucks Coffee Co.
10.2000 - 02.2008
District Operations Manager
Universal Studios Hollywood
02.1997 - 10.2000
Continues - Business Administration and Management
University of Phoenix