Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rene Andrade

Pearland

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Overview

15
15
years of professional experience

Work History

Senior Assistant Store Manager

Discount Tire Company
Houston
10.2014 - Current
  • Resolved customer complaints promptly and efficiently to ensure a positive shopping experience for customers.
  • Recruited, trained, coached and supervised staff members to ensure high performance standards were met.
  • Inspected merchandise regularly for quality assurance purposes.
  • Conducted periodic reviews of employee performance according to established criteria.
  • Analyzed financial information to identify areas of improvement and cost savings opportunities.
  • Identified process improvements that could enhance efficiency within the store.
  • Coordinated delivery schedules with vendors in order to ensure timely arrival of goods.
  • Performed administrative tasks such as scheduling shifts, managing payroll records.
  • Assisted store manager in developing and implementing effective strategies to increase sales and customer satisfaction.
  • Developed goals for store personnel that aligned with corporate objectives and monitored progress towards those goals.
  • Coached and developed store associates through formal and informal interactions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Supervisor

Gringos Tex Mex
Pearland
08.2011 - 09.2014
  • Developed strategies to improve team performance and productivity.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Trained new employees on company policies and procedures.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Trained new employees on company policies, job duties, and performance expectations.

Restaurant Waiter

Papacitosrestaurant
Houston
08.2010 - 05.2011
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

Education

High School Diploma -

Pearland High School
Pearland, TX
05-2011

Skills

  • Customer service
  • Employee training
  • Financial analysis
  • Inventory management
  • Sales strategies
  • Performance evaluation

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Senior Assistant Store Manager

Discount Tire Company
10.2014 - Current

Supervisor

Gringos Tex Mex
08.2011 - 09.2014

Restaurant Waiter

Papacitosrestaurant
08.2010 - 05.2011

High School Diploma -

Pearland High School

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