Summary
Overview
Work History
Education
Skills
Affiliations
Certification
What I love most!
Timeline
Generic

Rene Bermudez

Broken Arrow,OK

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Collections /Customer Service Representative

Don's Lawn
10.2022 - Current
  • Supervises the Collections Department for over 7k Clients.
  • Collaborated with Customer Service and Sales Team members to stay current on all accounts.
  • Monitors accounts to identify outstanding debts and investigates historical data for each debt or bill.
  • Reduced Accounts Payable by 60% in less than one year.
  • Created calling scripts for collection procedures and automated cellular messages.
  • Finds and contact clients to ask about their overdue payments and take actions to encourage timely debt payments.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Pest Control Technician

Bug Bros
06.2021 - 09.2022
  • Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Fostered excellent service leading to positive online reviews.
  • Accounted for more 5 Star Reviews than all other Team Members combined on a monthly basis.

Pest Control Technician

Guardian Angel Exterminating
01.2017 - 06.2021
  • Drove to customer residences and places of business to inspect for pests.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Utilized computer software to manage customer information and service scheduling.
  • Educated and advised customers on preventive measures to reduce pest infestations.

Education

Bachelor in Christian Leadership - Theology

XploreNations Christian College
Broken Arrow, OK
06.2025

High School Diploma -

Tennyson High School
Hayward, CA
06.1992

Skills

  • Proven Experience as a Collection Specialist
  • Calm and Professional Under Pressure and Stressful environments
  • Ability to de-escalate and transform angry and hostile customers into well-disposed customers
  • Not easily offended; accepts feedback & criticism, while self-motivating to work harder and better instead of giving up
  • Professional, well mannered, honest and dependable
  • Working Knowledge of MS Office and databases
  • Reads, Writes, Speaks, and translates Spanish fluently
  • Highest Record of 5 Star reviews in Company's History

Affiliations

Woodlake Christian Church, Bixby, OK.


Certification

Regional Occupational Center / Trade School

Auto Body Painting & Collision Repair

What I love most!

I love mentoring men and married young couples. I especially love spending time with my wife of 18 years, doing bible study and coffee with my two daughters, working out with oldest son, and playing soccer with my younger boys. 

Nothing compares to the feeling of knowing you are a Dad and there is nothing like knowing that, how you live your life directly influences theirs; and there's nothing more beautiful than knowing that you have all of the answers to their lives. 

Timeline

Collections /Customer Service Representative

Don's Lawn
10.2022 - Current

Pest Control Technician

Bug Bros
06.2021 - 09.2022

Pest Control Technician

Guardian Angel Exterminating
01.2017 - 06.2021

Bachelor in Christian Leadership - Theology

XploreNations Christian College

High School Diploma -

Tennyson High School

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Rene Bermudez