Self-Storage Manager with over 20 years of comprehensive management experience. Successfully managed the overall operations and upkeep of several self-storage facilities. Excellent problem solving, communication and interpersonal skills. Customer focused, dependable, hard working and highly motivated with the ability to learn quickly and easily.
Overview
24
24
years of professional experience
Work History
Sr. Property Manager
Sentry Self Storage Management
Houston, TX
10.2006 - 01.2022
Managed overall operations of self-storage facility with over 758 units and $81,000 monthly income, including supervision, training, and coaching of personnel.
Ensure customers are provided exceptional service from initial contact, new and throughout their stay to help gain positive online customer reviews, referrals, and repeat business.
Ensured customer satisfaction and dealt effectively with difficult customers and situations.
Maintained accurate accounting and recordkeeping of customer accounts and files retention.
Ensured the property, store & equipment are well maintained, kept clean to company standards, and all repair and maintenance issues are promptly resolved.
Sr. Property Manager/Trainer
Extra Space Storage
Austin, TX
10.2004 - 10.2006
Successfully managed overall operations of self-storage facility with over 800 units and $85K monthly income, including supervision, training, and coaching personnel.
Maximized profitability of storage facility through maximizing sales, maintaining high closing percentage, customer retention, minimizing delinquencies, market awareness, pro-active revenue, and budget management tactics.
Ensure customers are provided exceptional service from initial contact, new and throughout their stay to help gain positive online customer reviews, referrals, and repeat business.
Maintained accurate accounting and recordkeeping of customer accounts and files retention.
Ensured the property, store & equipment are well maintained, kept clean to company standards, and all repair and maintenance issues are promptly resolved.
Property Manager/Trainer
Storage USA
Houston, TX
05.1998 - 10.2004
Responsible for all day to day operations including account management, property upkeep, unit rentals, process payments and providing excellent customer service.
Assess customer storage needs and make suggestions, including offering packing and moving supplies.
Conduct daily storage unit inspections; confirm inventory availability and ensure spaces are ready to rent
Manage, audit, balance cash drawer; prepare and make daily deposits.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
High School Diploma -
South Park High School
Beaumont, TX
05.1981
Skills
Client Relations
Dispute Handling
Administrative Leadership
Sale and Rental Recordkeeping
Excellent Customer Service
Honest and Dependable
Hard Working
Revenue/Deposits Management
Timeline
Sr. Property Manager
Sentry Self Storage Management
10.2006 - 01.2022
Sr. Property Manager/Trainer
Extra Space Storage
10.2004 - 10.2006
Property Manager/Trainer
Storage USA
05.1998 - 10.2004
High School Diploma -
South Park High School
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