RENE FLIPPEN
Waurika,OK
Summary
Customer service representative with experience in fuel order support, dispatch coordination, billing reconciliation, and account management. Strong communication, problem solving, and attention to detail support smooth service and accurate records.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Martin Foster Fuel Services
Duncan, Ok
03.2023 - Current
- Answered customer calls for fuel service orders and account questions.
- Resolved delivery issues and service complaints, ensuring customer satisfaction through effective communication.
- Supported Martin Foster Fuel Services customers with courteous front-line service.
- Clarified fuel service options, pricing, and account policies, enhancing customer understanding and trust.
- Scheduled fuel deliveries and coordinated dispatch with service teams.
- Processed billing details, payment records, and account updates.
- Verified customer information and maintained accurate service records.
- Utilized RCC programs to streamline service operations, improving overall service delivery., Excel spreadsheets , Word and Google maps
Postal Service Clerk
USPS
Addington, OK
07.2022 - 03.2023
- Processed customer mail, parcels, and postage, ensuring timely and accurate service at postal retail window.
- Accepted outgoing mail and verified addresses, postage, and shipping labels.
- Operated point-of-sale system for stamps, money orders, and shipping services.
- Processed sales of stamps, mailing services, and packaging materials at the retail counter.
- Assisted customers with mailing services and completed necessary forms, addressing postal product inquiries to enhance customer satisfaction.
- Scanned incoming packages into the system to track delivery status.
- Collected payments from customers for merchandise at the post office retail store, ensuring accurate transactions and customer service.
Education
Bachelor of Arts - Criminal Justice/ Social Work
East Central University
Ada, OK07-1987
Skills
- Customer relationship management
- Account management
- Sales transaction management
- Order processing
- Payment processing
- Billing reconciliation
- Records management
- Data entry
- Logistics support
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Team coordination
- Adaptability and flexibility
- Courteous demeanor
Timeline
Customer Service Representative
Martin Foster Fuel Services
03.2023 - Current
Postal Service Clerk
USPS
07.2022 - 03.2023
Bachelor of Arts - Criminal Justice/ Social Work
East Central University