Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rene Garcia

Warner Robins,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of post-secondary education
10
10
years of professional experience

Work History

Customer Service Representative

CDK Global
Warner Robins, GA
03.2024 - 09.2024
  • Coordinated service appointments, ensuring customer needs were met efficiently
  • Addressed and resolved customer complaints, enhancing satisfaction through effective communication
  • Upsold customers for service needs
  • Strong communication skills
  • Leveraged computer skills to streamline operational processes

Team leader

Elead one/CDK GLOBAL
Warner Robins, GA
08.2014 - 02.2021
  • Led a team of customer service representatives in daily operations of sales and service appointments
  • Coached team members on performance
  • Trained new team members on company policies and procedures.
  • Coordinated schedules to ensure adequate staffing levels.
  • Assist team members in weekly stats

Education

Certificate - Medical Assistant

Everest College
Dearborn, MI
09.2005 - 08.2006

Annapolis High School
Dearborn Heights, MI

Skills

  • Service and sales appointment scheduling for dealerships
  • Customer relationship management
  • Complaint resolution
  • Computer proficiency

Timeline

Customer Service Representative

CDK Global
03.2024 - 09.2024

Team leader

Elead one/CDK GLOBAL
08.2014 - 02.2021

Certificate - Medical Assistant

Everest College
09.2005 - 08.2006

Annapolis High School
Rene Garcia