Rene Hernandez
Chicago,IL
Summary
Organized and dependable candidate, Self-motivated to learn and complete my work efficiently and on time. I thrive in problem/solutions and excel at thinking quick on my feet. I work great with others and can lead a team effectively. I work great with office programs and can speak two languages which sets me apart of most people. I am willing to learn and work with anybody to ensure that we can complete the tasks at hand, I am easy going and open minded which is a quality that expresses me very well.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx
Chicago, IL
09.2023 - Current
- Prioritized the loading and unloading of delivery vehicles for efficient package distribution.
- Partnered with team members to develop strategies for improving workflow and maximizing productivity.
- Maintained a high level of accuracy while efficiently scanning and sorting incoming packages according to their destination and priority.
Help Desk Team Lead
Sierra Public Safety Group
Chicago, IL
03.2022 - 03.2024
- Managed and tracked incoming user requests via ticketing system.
- Ensured precise documentation of Help Desk activities by maintaining accurate records of received calls, provided resolutions and follow-up actions.
- Implemented effective measures to optimize team workflow processes.
- Enhanced customer satisfaction through timely response to inquiries, complaints, requests and concerns.
- Provided training to newly hired team members regarding troubleshooting techniques and the operation of help desk ticketing software.
- Maintained positive rapport with colleagues and supervisors.
- Enhanced security measures by adjusting various settings and permissions for user groups and individuals.
- Ran diagnostic programs to resolve application and hardware issues.
- Diagnosed and resolved technical issues through troubleshooting.
- Managed user accounts encompassing password resets, account creation, and deletion.
Education
High School Diploma -
Cristo Rey St. Martin
Waukegan, IL06-2019
Some College (No Degree) - Business Management
Northern Illinois University
DeKalb, ILSkills
- Problem Resolution
- Empathy and patience
- Service Desk Management
- Ticketing system expertise
- Remote Support
- Service desk team supervision
- End-user support
- Active Directory
- Technical Troubleshooting
- Help Desk Support
Languages
Spanish
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
Videography
Social Speaker
Family Oriented
Timeline
Package Handler
FedEx
09.2023 - Current
Help Desk Team Lead
Sierra Public Safety Group
03.2022 - 03.2024
High School Diploma -
Cristo Rey St. Martin
Some College (No Degree) - Business Management
Northern Illinois University
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