RENE JUILSSAINT
Jacksonville,FL
Summary
Dedicated Healthcare Customer Service Representative skilled in HIPAA compliance and patient confidentiality. Proven ability to streamline communication processes and enhance customer satisfaction through effective problem resolution.
Compassionate healthcare professional with strong interpersonal skills and a focus on patient needs. Experienced in managing inquiries, training new staff, and collaborating with teams to improve service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Liveops
Work From Home
02.2024 - Current
- Managed inbound customer inquiries to resolve issues efficiently.
- Provided support for healthcare-related questions, ensuring accurate information delivery.
- Trained new representatives on customer service protocols and systems.
- Collaborated with cross-functional teams to enhance patient experience initiatives.
- Streamlined communication processes, improving response times for customer requests.
- Implemented feedback mechanisms to improve customer satisfaction scores consistently.
- Resolved customer inquiries regarding healthcare services and benefits with empathy and efficiency.
Sales Representative
Arise
Work From Home
02.2021 - 05.2024
- Developed and maintained strong customer relationships to drive repeat business and enhance customer satisfaction.
- Executed strategic sales initiatives to expand market reach and increase product awareness among target demographics.
- Analyzed customer feedback to refine sales strategies, improving overall client engagement and retention rates.
- Trained and mentored junior sales representatives, fostering a collaborative team environment focused on achieving sales goals.
Customer Service Representative
Alorica
Fort Lauderdale, FL
02.2016 - 05.2021
- Managed customer inquiries through various channels, ensuring prompt resolution and satisfaction.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Utilized CRM software to track interactions and maintain detailed records of customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma - Business Administration
Keiser University
Fort Lauderdale, FL01-2025
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Stress tolerance
- Empathy and patience
- Strong interpersonal skills
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
Professional Working
French
Full Professional
Haitian creole
Native or Bilingual
Timeline
Healthcare Customer Service Representative
Liveops
02.2024 - Current
Sales Representative
Arise
02.2021 - 05.2024
Customer Service Representative
Alorica
02.2016 - 05.2021
High School Diploma - Business Administration
Keiser University