Rene Lopez
Las Vegas,NV
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
31
31
years of professional experience
Work History
Lead Server
Chayo Mexican Kitchen & Tequila Bar
2021.03 - 2024.01
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Server
Anthem Country Club
2018.01 - 2020.03
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lead Server
Mon Ami Gabi
2014.08 - 2017.12
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Banquet Server
Peninsula Beverly Hills
2012.05 - 2014.07
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Floor Manager
La Cocina Bar & Grill
2009.03 - 2014.07
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
Front of House Server
Delmonico Steakhouse
2005.12 - 2009.01
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
Server
Cheesecake Factory Inc
2004.11 - 2005.12
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Assistant Manager
La Cocina Bar & Grill
1993.02 - 2004.08
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
Education
No Degree - Heavy Equipment Operator
Associated Training Services
Las Vegas, NV08.2006
High School Diploma -
Palmdale High School
Palmdale, CA08.1998
Skills
- Problem-Solving
- Station Preparation
- Teamwork and Collaboration
- Bill Computation
- Upselling Techniques
- Customer Service
Languages
Spanish
Full Professional
Timeline
Lead Server
Chayo Mexican Kitchen & Tequila Bar
2021.03 - 2024.01
Server
Anthem Country Club
2018.01 - 2020.03
Lead Server
Mon Ami Gabi
2014.08 - 2017.12
Banquet Server
Peninsula Beverly Hills
2012.05 - 2014.07
Floor Manager
La Cocina Bar & Grill
2009.03 - 2014.07
Front of House Server
Delmonico Steakhouse
2005.12 - 2009.01
Server
Cheesecake Factory Inc
2004.11 - 2005.12
Server/Assistant Manager
La Cocina Bar & Grill
1993.02 - 2004.08
No Degree - Heavy Equipment Operator
Associated Training Services
High School Diploma -
Palmdale High School
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