Maria Esther Carrillo Olivar
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Don Julio Mexican Kitchen & Tequila Bar
03.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Policarpa
06.2022 - 02.2024
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Black Diamond
02.2021 - 06.2022
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Associate of Science - Hospitality Administration And Management
Universidad Nacional Experimental
Venezuela05.2019
Skills
- Food safety understanding
- Order delivery practices
- Table Bussing
- MS Office
- Customer Service
- Payment Processing
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Server
Don Julio Mexican Kitchen & Tequila Bar
03.2024 - Current
Server
Policarpa
06.2022 - 02.2024
Server
Black Diamond
02.2021 - 06.2022
Associate of Science - Hospitality Administration And Management
Universidad Nacional Experimental
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