Rene Lopez
Twin Peaks Restaurants
Lubbock,Texas
1
Certification
16
years of professional experience
Dynamic professional with background in hospitality industry. Proven track record of successfully leading large teams while delivering exceptional customer service. Skilled in increasing sales and profitability, managing operations, and creating marketing plans. Passionate about developing strong relationships with customers, staff, and suppliers.
Work History
General Manager
2 Years 6 Months- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
ASSISTANT GENERAL MANAGER
6 Years 3 Months- Collaborated with other departments to ensure successful store operations.
- Recruited and hired associates to meet business needs and requirements.
- Controlled budgets and conducted financial analysis to optimize profitability.
- Actively participated in meetings with senior management teams; offered constructive ideas for process improvements.
- Established and maintained relationships with vendors.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Assisted in budget preparation activities including forecasting revenues, expenditures, cash flow.
- Monitored daily operations of various departments; developed action plans when necessary.
- Determined customer needs by asking relevant questions and actively listening to responses.
- Recruited, trained and supervised a team of 15+ employees in the sales department.
- Acknowledged outstanding staff performance to boost company morale and productivity.
- Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement.
- Coordinated training programs for new hires; created detailed job descriptions based on roles and responsibilities.
GENERAL MANAGER
5 Months- Implemented and maintained open-door communication system, reaching employees across department lines.
- Monitored store performance and identified opportunities for improvement.
- Analyzed financial data and prepared reports for senior management team.
- Provided coaching and mentoring support for employees at all levels of the organization.
KITCHEN MANAGER
9 Years 4 Months- Implemented cost-saving measures to reduce overhead expenses.
- Supervised and coordinated kitchen staff to maintain productivity and efficiency.
- Observed safe temperature storage of all food products to prevent spoilage.
- Conducted regular inspections of kitchen facilities to identify potential issues or areas requiring improvement.
- Developed and maintained quality assurance procedures to achieve consistent food quality.
- Minimized food waste by regularly ordering accurate amounts of ingredients.
- Demonstrated excellent organizational skills in managing the daily operations of a busy kitchen environment.
- Provided guidance and direction to line cooks regarding recipe specifications, portion sizes, plating techniques.
- Managed scheduling of kitchen staff to meet the needs of the restaurant during peak business hours.
- Scheduled employee calendar, keeping shifts properly staffed.
- Maintained accurate inventory of all food items, supplies and equipment to ensure efficient operations.
- Established effective communication between cooks, servers, bartenders, management team and customers to ensure smooth operation of services provided by the kitchen.
Education
- CRIMINAL JUSTICE
HIGH SCHOOL DIPLOMA
Skills
Business Operations Knowledge
Corrective Actions
Google Drive
Budget Controls
Staff Management
Profit and Loss Control
Financial Reporting
Hiring and Onboarding
Team Leadership Expertise
Closing Tactics and Contract Negotiations
Aloha POS
Budgeting and Cost Control
Inventory Control
Program Administration
Management Training
P&L Administration
Certification
Business masters certification with firehouse subs. In charge of a training store for the franchise. I have trained eight general managers in counting for other locations.
Additional Information
Toast and Restaurant 365 were introduced to firehouse subs corporation. Currently in charge of the first busy store to make these changes and provide training and feedback.
Timeline
General Manager
Firehouse Subs
12.2023 - CurrentRead More
ASSISTANT GENERAL MANAGER
Twin Peaks Restaurants
03.2020 - CurrentRead More
GENERAL MANAGER
Capital Pizza
08.2019 - 01.2020Read More
KITCHEN MANAGER
Rockfish Seafood Grill
04.2010 - 08.2019Read More
Monterey high school
HIGH SCHOOL DIPLOMA
Read More
South plains university
from CRIMINAL JUSTICE
Read More