Rene McCoy
Oklahoma City,OK
Summary
Accomplished Project Manager offering 5 years of management experience including overseeing office functions, project status and client relationships. Adept at optimizing processes, scheduling projects and cultivating relationships with associates and stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Marketing and Distribution Project Manager
LifeShield National Insurance Co.
03.2021 - Current
- Liaison between distribution and operation teams for life, Medicare Supplement, and worksite products
- Responsible for developing and maintaining all marketing materials for life, Medicare Supplement, and worksite, including fulfilling requests to distribution
- Main point of contact for all questions and concerns regarding worksite for both distribution and third-party administrator
- Help establish the company’s rebranding and messaging
- Curate advertisement opportunities with Insurance News Net
- Gather, organize, and prepare all information needed for projects concerning outside vendors
- Responsible for all company promotional items including finding new items and current inventory
- Training distribution on our current products and electronic application functionality
Direct to Consumer Project Coordinator
Globe Life And Accident Insurance Company
01.2018 - 03.2021
- Managed work streams for both routine and special projects simultaneously
- Maintained project schedules by managing deadlines and adjusting workflow as needed
- Copywriting for direct-to-consumer marketing materials for both life and health insurance products
- Implemented new marketing streams for outside vendors
- Working closely with senior management on the distribution of union retiree health products
Underwriting Manager
Globe Life And Accident Insurance Company
02.2016 - 01.2018
- Achieved production goals by developing strong underwriting teams
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports
- Worked with colleagues to review and accept or deny new and renewal business
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
Social Media Coordinator
Globe Life And Accident Insurance Company
03.2014 - 02.2016
- Corresponded with social media clients to utilize positive feedback and posts to better promote the brand
- Generated interest in new and upcoming product and service releases by managing social media accounts
- Identified spam messages, taking the appropriate steps to alleviate threatening content
- Spearheaded creation of blogs and social media content
- Effectively responded to negative feedback and bad reviews under the supervision of the Marketing Manager
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans
- Writing social media content to increase engagement with customers
Production Assurance Analyst
Globe Life And Accident Insurance Company
06.2011 - 03.2014
- Performed functional, non-functional, regression and performance tests for updated systems
- Analyzed issues and recommended corrective actions to improve results
- Converted data files for direct-to-consumer mailings
- Research into current systems used to find the most efficient ways of processing data files
- Programmed mailings into JCL/mainframe systems for print production
Claims Supervisor
Globe Life And Accident Insurance Company
05.2007 - 06.2011
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge
- Approved payments up to $125,000 authority level
- Verified liability extent with reviews of police reports, medical treatment histories and other records
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Recommended and communicated goals to help team excel against targets
- Developed and implemented operational plans and procedures to enable successful team operations
Customer Service Representative
Globe Life And Accident Insurance Company
02.2006 - 05.2007
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Delivered service and support to each customer, paving way for future business opportunities
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Documented conversations with customers to track requests, problems and solutions
Education
Some College (No Degree) - General Studies
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Mustang High School
Mustang, OK05.2001
Skills
- Flexible
- Active listening
- Decision-making
- Organization
- Report writing
- Multi-tasking
- Clear communication
- Copywriting
- Goal oriented
Certification
FLMI Level 1 Insurance Fundamentals,
Associate Life Management Institute,
Certificate in Regulatory Compliance Essentials,
Associate Customer Service - Life Insurance,
Associate Insurance Regulatory Compliance,
Timeline
Marketing and Distribution Project Manager
LifeShield National Insurance Co.
03.2021 - Current
Direct to Consumer Project Coordinator
Globe Life And Accident Insurance Company
01.2018 - 03.2021
Underwriting Manager
Globe Life And Accident Insurance Company
02.2016 - 01.2018
Social Media Coordinator
Globe Life And Accident Insurance Company
03.2014 - 02.2016
Production Assurance Analyst
Globe Life And Accident Insurance Company
06.2011 - 03.2014
Claims Supervisor
Globe Life And Accident Insurance Company
05.2007 - 06.2011
Customer Service Representative
Globe Life And Accident Insurance Company
02.2006 - 05.2007
High School Diploma -
Mustang High School
Some College (No Degree) - General Studies
Oklahoma City Community College
Similar Profiles
Jenifer LathamJenifer Latham
Life Specialist 1 at LifeShield National InsuranceLife Specialist 1 at LifeShield National Insurance
Teresa DavisTeresa Davis
Senior Underwriter at IAC/LifeShield National Insurance CompanySenior Underwriter at IAC/LifeShield National Insurance Company
Ezoua Paul-Emile BekroEzoua Paul-Emile Bekro
Bilingual Insurance Advisor at TD InsuranceBilingual Insurance Advisor at TD Insurance
Rebecca Jean PoeRebecca Jean Poe
Head Clinical Technician at Oculoplastic Surgeons of OklahomaHead Clinical Technician at Oculoplastic Surgeons of Oklahoma
Brandy SellersBrandy Sellers
Daycare Teacher at Jo's Little RascalsDaycare Teacher at Jo's Little Rascals