Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rene Mendez

Summary

Customer oriented Emerging Store Manager specializing in management of retail operations, sales and service team leadership and profitability strategies. Organized and skilled professional who trains, develops, and manages a team of store associates and assistant managers to excel at customer service. Gifted in overseeing all facets of customer-facing and back-end operations by prioritizing daily tasks and following through to achieve performance and productivity goals. Keep operations efficient, productive and on-track to consistently meet and exceed expectations.

Overview

25
25
years of professional experience

Work History

Emerging Store Manager

Walgreens
12.2002 - 04.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Support Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.


Frozen Buyer

Whole Foods Market
02.1999 - 12.2002
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained complete documentation and records of all purchasing activities.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Managed and maintained purchase orders and invoices.
  • Collaborated with sales team to identify and fulfill customer needs.

Education

Certified Pharmacy Technician

National Healthcare Association (NHA)
2023

BBA - Business Management

University of Houston - Downtown
Houston, TX
05.2001

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Cash Management
  • Product Merchandising
  • Accurate money handling
  • Retail Inventory Management
  • Recruiting and Hiring

Languages

Spanish
Full Professional

Timeline

Emerging Store Manager

Walgreens
12.2002 - 04.2024

Frozen Buyer

Whole Foods Market
02.1999 - 12.2002

Certified Pharmacy Technician

National Healthcare Association (NHA)

BBA - Business Management

University of Houston - Downtown

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Rene Mendez