Rene M. Skala
Grimes
Summary
Resourceful professional with a strong background in office management and customer service. Proven track record of fostering relationships that enhance client satisfaction and operational efficiency. Maintains a positive attitude while effectively managing daily operations and addressing challenges.
Overview
33
33
years of professional experience
Work History
Owner
Country Gal Cleaning
Grimes
10.2010 - Current
- Operate and manage daily operation of cleaning homes and business
- Developed strong relationships with clients to provide a high standard of customer satisfaction
- Created innovative marketing plans to drive business growth
Receptionist
EFCO
Des Moines
06.2024 - 03.2025
- Greet and welcomed visitors in a warm and professional manner
- Answered and directed phone calls
- Assisted with administrative tasks such as data entry and extra project work
- Helped with filing (electronic and paper filling) and mailroom as needed
- Coordinated with other departments to ensure smooth office operations
Office Manager
Top Shelf Property Management
West Des Moines
05.2022 - 07.2023
- Interacted with and directed owners, vendors, and contractors
- Positively kept the office running smoothly by answering phones, processing invoices, and writing checks
- Provided excellent customer service to all tenants and guests
- Scanned housing certificates and other documents into the system
- Maintained a stocked and clean office environment
Office Coordinator
Simplicity Group
West Des Moines
12.2021 - 05.2022
- Reviewed policies and processes, recommended improvements
- Updated Agents’ licenses and conducted ongoing carrier communications
- Greeted clients with a positive attitude and forwarded phone calls to agents
- Scanned and distributed mail while also looking over policies and processes
Office Coordinator
Humana
Urbandale
09.2021 - 11.2021
- Organized supplemental materials for agents
- Provided positive and skillful administrative support
- Assisted administration positively and skillfully in day-to-day duties
- Organized the office and provided excellent service to clients and agents
Substitute Teacher, 1st – 6th Grades
Johnston & Grimes School Districts
Johnston
09.2013 - 05.2021
- Demonstrated adaptability in executing regularly scheduled lesson plans utilizing numerous learning strategies according to student’s academic needs including group and individual discussion, discovery, and presentation
Professional Nanny
West Des Moines
09.1993 - 02.2021
- Care for children from birth to pre-teen, developing and organizing daily activities including meals, education and recreational activities
Office Coordinator
AppleOne
West Des Moines
08.2018 - 10.2018
- Performed various administrative functions including filing, scheduling, greeting visitors and vendors and responding to phone and in-person requests
- Managed the payroll processing of bi-weekly and monthly payrolls across five companies
- Coordinated payroll record keeping identifying discrepancies and processing necessary corrections
- Managed the flow of candidates by accurately entering applications into Applicant Tracking System
Showroom Manager
Kate-Lo Tile
Urbandale
02.2015 - 07.2015
- Increased YOY sales by 30% through delivery of exceptional customer service, offering special order and home design consultation and value-add suggestive upselling.
- Developed and implemented strategies for increasing showroom traffic and improving customer satisfaction.
- Maintained accurate records of inventory levels, pricing information, and customer transactions.
Sales Consultant
Wine Styles
Johnston
10.2013 - 05.2014
- Visited with customers, suggested selections and built rapport resulting in 15% YOY increase in sales
- Maintained deep knowledge of wine characteristics providing education and insights to customers
- Adapted consultative selling approach to customer’s buying style resulting in successful upselling
Sales Clerk - Part time
Kirkland’s Home Store
West Des Moines
09.2009 - 10.2013
- Provided fulfilling shopping experiences through personalized consultation with each customer
- Drove sales by building rapport and upselling based on customer’s desired needs
- Performed daily tasks including stocking, remerchandising, pricing markdowns, inventory control
Education
Bachelor of Arts - Elementary Education & Early Childhood Reading Endorsement
Upper Iowa University
Associate of Liberal Arts -
Des Moines Area Community College
Associate of Science - Daycare Supervisor Degree
Marshalltown Community College
Skills
- Customer Focused
- Strong Communication
- Very efficient
- Type 55 wpm
- Proficient in Microsoft Office
- Excellent Interpersonal Skills
Timeline
Receptionist
EFCO
06.2024 - 03.2025
Office Manager
Top Shelf Property Management
05.2022 - 07.2023
Office Coordinator
Simplicity Group
12.2021 - 05.2022
Office Coordinator
Humana
09.2021 - 11.2021
Office Coordinator
AppleOne
08.2018 - 10.2018
Showroom Manager
Kate-Lo Tile
02.2015 - 07.2015
Sales Consultant
Wine Styles
10.2013 - 05.2014
Substitute Teacher, 1st – 6th Grades
Johnston & Grimes School Districts
09.2013 - 05.2021
Owner
Country Gal Cleaning
10.2010 - Current
Sales Clerk - Part time
Kirkland’s Home Store
09.2009 - 10.2013
Professional Nanny
09.1993 - 02.2021
Bachelor of Arts - Elementary Education & Early Childhood Reading Endorsement
Upper Iowa University
Associate of Liberal Arts -
Des Moines Area Community College
Associate of Science - Daycare Supervisor Degree
Marshalltown Community College