Rene Muccino
Port St Lucie,FLORIDA
Summary
Highly skilled and enthusiastic professional with more than 30 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Cleveland Clinic
11.2014 - 02.2022
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Supervised and managed daily activities of clinical team consisting 10 physicians,and 30 plus support staff.
- Organized systems for tracking patient records to improve ease of retrieval.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented new policies and educated staff on changes.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Developed and adjusted work schedules for all staff to include payroll.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Triage Medical Assistant
Cleveland Clinic
11.2014 - 02.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
Triage Medical Assistant
Stuart Cardiology
01.2004 - 08.2012
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Education
No Degree - Nursing
Indian River State College
Ft. Pierce, FLSkills
- Clinical Quality Improvement
- Improvement Strategies
- Unit Leadership
- HIPAA Compliance
- Tracking Metrics
- Organizing Staff Schedules
- Electronic Medical Record Software
- Clinical Staff Management
- Facility Oversight
- Train Employees
- Seasoned in Medical Clinical Procedures
Certification
- Licensed Medical Assistant
Timeline
Clinical Coordinator
Cleveland Clinic
11.2014 - 02.2022
Triage Medical Assistant
Cleveland Clinic
11.2014 - 02.2022
Triage Medical Assistant
Stuart Cardiology
01.2004 - 08.2012
No Degree - Nursing
Indian River State College
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