Rene Murillo
Louisburg,NC
Summary
Dedicated and focused Project Management with over 8 years of experience excelling at prioritizing and completing multiple task simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in staff training and development, customer service and process improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
OCI Restoration
07.2025 - Current
- Led project teams to execute restoration and reconstruction initiatives efficiently.
- Coordinated resource allocation and scheduling to meet project timelines and budgets.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Lead Tech-Project Manager
Paul Davis Restoration
06.2021 - 06.2025
- Supervise and lead a team of technicians to complete cases efficiently, while maintaining quality control at each project- by assessing and executing the proper protocols to complete each case.
- Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
- Answered phones, greeted clients, scheduled appointments and made travel arrangements.
- Provided restorations services for structures that have been damaged by fire, mold, water, and weather.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed client communications to ensure satisfaction and address concerns promptly.
Machine Operator/Foreman
Rian’s Patching and Paving
01.2017 - 05.2021
- Clear areas in preparation for laying down asphalt.
- Spread asphalt, gravel and other materials at work locations using a variety of tools and equipment.
- Worked on driveways, roads, parking lots and other projects alongside a 5-person crew.
- Directed team members to keep work moving smoothly and meet challenging project deadlines.
- Operated a multitude of heavy machinery to complete projects.
Customer Service Representative
Conduent
12.2015 - 12.2016
- Enhanced productivity by staying on top of call scripts and maintain control over direction of conversations.
- Evaluated customer information to explore and mitigate dissatisfaction by employing timely and effective solutions.
- Delivered superior customer service by fostering strong rapport, retention and satisfaction.
Lead Technician/Supervisor
911 Restoration
12.2014 - 12.2015
- Supervised crew of 3 employees in multiple project tasks, including removal of mold, clean-up of water/sewage backups, and fire damage.
- Reaching out to multiple insurance agencies with proper documentation to gain project approvals.
Education
High School Diploma - undefined
Bunn High School
Bunn, North Carolina06.2015
Skills
- Project Management
- Customer Service
- Supervising Experience
- Computer Skills
- Fluent in English and Spanish
- Organizational Skills
Certification
IICRC Certifications
Timeline
Project Manager
OCI Restoration
07.2025 - Current
Lead Tech-Project Manager
Paul Davis Restoration
06.2021 - 06.2025
Machine Operator/Foreman
Rian’s Patching and Paving
01.2017 - 05.2021
Customer Service Representative
Conduent
12.2015 - 12.2016
Lead Technician/Supervisor
911 Restoration
12.2014 - 12.2015
High School Diploma - undefined
Bunn High School