Rene Nieto, Jr.
Corpus Christi,TX
Summary
Detail-oriented Customer Service Support Specialist with a strong focus on complaint resolution and process improvement. Proven ability to enhance customer satisfaction and streamline operations through effective communication and collaboration.
Overview
15
15
years of professional experience
Work History
Customer Service Support Specialist
Panjo's Corporation
Corpus Christi, TX
01.2018 - Current
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Developed training materials for new team members, enhancing onboarding efficiency and knowledge retention.
- Implemented process improvements that increased customer satisfaction ratings and streamlined workflow operations.
- Collaborated with cross-functional teams to address complex issues, fostering effective communication and resolution strategies.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
- Managed multiple communication channels simultaneously, including phone, email, and live chat support systems.
- Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company.
Assistant Kitchen Manager
Texas House of Rock
Corpus Christi, TX
04.2011 - 07.2018
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff on food preparation techniques and equipment usage.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Coordinated menu planning and execution, enhancing customer satisfaction through quality dishes.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Education
High School Diploma -
Richard King High School
Corpus Christi, Texas05-2012
Skills
- Organization
- Customer focus
- Complaint handling
- Assertiveness
- Call center experience
- Verbal and written communication
- Critical thinking
- Customer service
- Call center operations
- Microsoft Office Suite
- Administrative support
- Complaint resolution
- Computer proficiency
Timeline
Customer Service Support Specialist
Panjo's Corporation
01.2018 - Current
Assistant Kitchen Manager
Texas House of Rock
04.2011 - 07.2018
High School Diploma -
Richard King High School