Rene Parras
Miami,FL
Summary
Driven professional with a positive outlook, applying extensive customer service knowledge at Cal Catering LLC to refine GPS route planning and delivery processes, fostering customer satisfaction through reliable and punctual service.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Cal Catering LLC
Miami, FL
07.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Sales Associate
Carvel Ice Cream Store
Miami, FL
03.2023 - 11.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Parts Sales Associate
AutoZone
Miami, FL
04.2023 - 08.2023
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
- Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
Sales Associate
Fresco Y Mas
Miami, FL
09.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Kendall Greens High School
Miami, FLSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Loading and unloading
- GPS and route planning
- Heavy lifting
- Order picking and processing
- Shipping and packaging
- Cargo handling
- Order verification
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Cal Catering LLC
07.2024 - 01.2025
Parts Sales Associate
AutoZone
04.2023 - 08.2023
Sales Associate
Carvel Ice Cream Store
03.2023 - 11.2024
Sales Associate
Fresco Y Mas
09.2021 - 02.2023
Kendall Greens High School