Rene Payan

• Manage Active directory user accounts and company domains, ensuring accurate permissions and security.
• Install, configure, and update hardware & software across Windows, Linux, and Apple systems.
• Support firewall and switch network configurations using Fortinet, Watchguard and Cisco equipment.
• Diagnose and resolve technical issues for business clients, providing both onsite and remote support.
• Troubleshot and repair workstations, mobile devices, and network connectivity issues.

• Provided IT troubleshooting for Windows/Apple computers and Android/Apple smartphones to resolve customer issues effectively in store and over the phone.
• Consistently delivered top sales presentations, helping my coworkers and driving higher customer engagement and sales conversions.
• Repaired IT Hardware for PCs ,tablets, smart phones and gaming consoles.
• Proven success in achieving and surpassing company sales goals, quotas, and KPIs.

• Developed strong relationships with Business Owners as there personal account executive.
• Customer Relationship Management (CRM) experience. Managed a team and trained them in best practices to handle complex accounts and exceed all client expectations.
• Microsoft 365, excel, emails and computer literacy skills.
• Professional Customer service, Sales, De-Escalation and Retention.

Receptionist, 03/2023 - 05/2023

• Promotion In the company to Customer Success Manager, In only two months of exceling in the company.
• Efficiently managing phone calls and emails, responding promptly to clients, and maintaining a well organized office space for my team and I.

• Attracting potential clients, understanding their needs and achieving sales targets.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products, services and creating positive experiences.
• Answered questions regarding all technology including cellular devices, computers, land lines and more.

• Earned Promotion to Store Manager by demonstrating my skills and gaining work experience, within the company.
• Monitoring my sales team's performance while boosting morale, motivation, and ensuring both the team and customers are well supported.
• In store Lead IT repair technician for laptop, smart phones, tablets, and smart watch repairs.