Rene Pena
Houston,TX
Summary
Accomplished security professional with a focus on emergency response and CCTV operations. Demonstrated ability to maintain secure environments and build partnerships with law enforcement and community stakeholders. Proficient in Spanish and capable of making sound decisions under pressure. Looking to contribute expertise in a Protective Security Officer role to enhance overall security strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SECURITY OFFICER
Atlas Glinn
05.2023 - Current
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Responded quickly to emergency situations using sound judgment to resolve issues promptly.
- Monitored and authorized entrance of vehicles or people to keep property secure.
- Monitored security camera footage and reviewed daily reports from alarm systems.
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
PROTECTIVE SECURITY OFFICER
Paragon System Inc.
06.2021 - Current
- Assisted in the development of new policies related to protective services operations.
- Enforced safety protocols in accordance with established policies and procedures.
- Operated two-way radios and walkie-talkies for communicating with dispatch staff.
- Conducted security checks and patrolled assigned areas to ensure the safety of personnel, property, and facilities.
- Maintained knowledge of current regulations surrounding protective services operations.
- Evaluated existing security measures at various sites in order to identify gaps or vulnerabilities.
- Identified suspicious activities and reported them to the appropriate authorities.
- Implemented crisis management plans in response to emergency situations.
- Prepared detailed daily activity logs that documented all patrols conducted during shift.
- Utilized strong communication skills to interact with individuals on site.
- Developed effective relationships with law enforcement agencies, local businesses, customers, and other stakeholders.
- Provided physical protection for government facilities, personnel, and classified information.
- Responded quickly to alarms or disturbances in order to protect people from harm or danger.
- Locked doors and gates of entrances and exits to secure buildings.
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
- Called police and fire departments in cases of emergency, such as fire, and presence of unauthorized persons.
- Verified security of windows, gates, and doors to prevent intrusions.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Administered first aid and obtained assistance from paramedics to respond to medical emergencies.
SECURITY OFFICER
Zona Facta
05.2022 - 03.2023
- Provided secure escort services for personnel, assets and documents in a professional and timely manner.
- Managed multiple projects simultaneously while maintaining an organized workflow.
- Ensured compliance with safety regulations while escorting personnel, assets and documents.
- Maintained detailed records of escorted personnel, assets and documents.
- Demonstrated excellent communication skills when dealing with clients or colleagues.
- Interacted courteously with customers while providing security escort services.
- Performed vehicle inspections to ensure all safety protocols were adhered to.
ATM SERVICE TECHNICIAN/DRIVER/MESSANGER
Brinks Inc.
11.2019 - 03.2021
- Communicated effectively with customers via telephone or email regarding service requests or inquiries.
- Diagnosed and repaired ATM hardware components, including card readers, printers, keypads, and cash dispensers.
- Reviewed daily reports of all transactions conducted at each ATM location.
- Developed comprehensive documentation outlining steps taken during repair process.
- Trained new technicians on best practices for servicing ATMs efficiently and safely.
- Drive Armored truck to transport goods to costumers in a safely manner.
- To Stay vigilant when transporting good to costumers and protect valuables.
SECURITY OFFICER
Star Protection Agency LLC
11.2017 - 11.2019
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Prepared detailed reports of security incidents and investigations.
- Maintained daily logs of all activity occurring on the premises.
- Conducted regular inspections of the facility to identify potential hazards or security risks.
- Monitored and authorized entrance of vehicles or people to keep property secure.
- Interacted courteously with public while maintaining order at large gatherings and events.
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot
03.2015 - 11.2016
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Education
HIGH SCHOOL DIPLOMA - undefined
Houston Con Academy
Houston06.2014
CRIMINAL JUSTICE
Houston Community College
HoustonSkills
- Report writing
- CCTV surveillance
- Customer service excellence
- Security guard licensing
- Emergency response planning
- Incident reporting
- Relationship management
- Fluent in Spanish
- Active shooter preparedness
- Security systems expertise
- Bomb threat protocols
- Premises patrol and monitoring
- Alarm system oversight
Certification
CPR and AED
LANGUAGES
Spanish
Bilingual
Timeline
SECURITY OFFICER
Atlas Glinn
05.2023 - Current
SECURITY OFFICER
Zona Facta
05.2022 - 03.2023
PROTECTIVE SECURITY OFFICER
Paragon System Inc.
06.2021 - Current
ATM SERVICE TECHNICIAN/DRIVER/MESSANGER
Brinks Inc.
11.2019 - 03.2021
SECURITY OFFICER
Star Protection Agency LLC
11.2017 - 11.2019
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot
03.2015 - 11.2016
HIGH SCHOOL DIPLOMA - undefined
Houston Con Academy
CRIMINAL JUSTICE
Houston Community College