Renea Badillo
Bridgeport,TX
Summary
Dynamic manager with a proven track record at Whataburger, excelling in customer service and team leadership. Enhanced operational efficiency through strategic process improvements and staff training. Skilled in decision-making and relationship building, fostering a collaborative environment that boosted employee engagement and satisfaction.
Overview
23
23
years of professional experience
Work History
Manager
Whataburger
04.2022 - Current
- Supervised daily operations to ensure high-quality customer service and food safety standards.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Analyzed customer feedback to develop strategies for enhancing menu offerings and service delivery.
- Managed inventory levels, ensuring adequate stock while minimizing waste and reducing costs.
- Developed training materials and programs to support employee development and retention initiatives.
- Coordinated staff schedules to optimize labor costs while maintaining service quality during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Manager
Sonic Drive In
03.2003 - 12.2019
- Assisted in training and onboarding new team members to enhance service efficiency.
- Managed daily operations to ensure adherence to quality standards and customer satisfaction.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Implemented promotional campaigns that increased customer engagement and sales performance.
- Monitored staff performance, providing feedback to improve service delivery and teamwork.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Analyzed operational workflows to identify areas for process improvement and efficiency gains.
- Supported budget management by tracking expenses and contributing to cost-saving initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scale Clerk
Martin Marietta
09.2014 - 11.2019
- Operated and monitored scales for accurate weight measurements of materials.
- Recorded and documented weight data in compliance with safety protocols.
- Assisted in maintaining equipment, ensuring proper functioning and safety standards.
- Collaborated with team members to streamline material handling processes.
- Communicated effectively with drivers to facilitate efficient loading and unloading operations.
- Contributed to inventory management by tracking material quantities accurately.
- Collaborated with truck drivers to ensure proper loading and unloading procedures were followed for safety compliance.
- Maintained detailed records of all transactions, supporting accurate billing and inventory management.
- Reduced errors in documentation by implementing a digital filing system for weigh tickets and other paperwork.
- Monitored inventory levels closely, providing timely updates to purchasing staff when replenishment was needed.
- Coordinated with other departments to resolve discrepancies in shipping weights or material quantities promptly.
- Contributed to a safe working environment by adhering to all safety protocols and reporting potential hazards immediately upon identification.
- Promoted an organized workspace through meticulous upkeep of scale equipment, work area, and related documentation.
- Facilitated smooth workflow by effectively communicating between transportation carriers and warehouse personnel.
- Provided excellent customer service, assisting clients with weight-related inquiries and concerns.
- Implemented quality control measures resulting in improved accuracy of recorded weights for each transaction.
Education
High School Diploma -
Bridgeport High School
Bridgeport, TXSkills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Task delegation
Relationship building
Timeline
Manager
Whataburger
04.2022 - Current
Scale Clerk
Martin Marietta
09.2014 - 11.2019
Assistant Manager
Sonic Drive In
03.2003 - 12.2019
High School Diploma -
Bridgeport High School