Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renea Wright

Ypsilanti,MI

Summary

Patient-focused customer service professional, experienced in both call center and front desk settings with great detail oriented organizational skills in a high pressure environment. Excels at listening to patients' needs, creating solutions that will meet the patients health care needs. Personable and courteous in all interactions with patients and team members. Highly dependable, reliable, and able to perform duties with minimal supervision.

Overview

8
8
years of professional experience

Work History

Substitute Teacher, K-12

EDU Staffing
Kentwood, MI
01.2016 - Current
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.

Patient Access Specialist I

Trinity Health
Ann Arbor, MI
05.2022 - 02.2024
  • Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
  • Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
  • Maintained accurate records of patient registration information in electronic health record system.
  • Performed data entry tasks associated with registrations such as entering demographic data into system database.

Receptionist

Glacier Hills Care and Rehabilitation Center
Ann Arbor, MI
11.2018 - 05.2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Medication Aide

Glacier Hills Care and Rehabilitation Center
Ann Arbor, MI
06.2019 - 09.2020
  • Administered oral medications to patients in accordance with doctor's orders.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Verified the identity of the patient receiving medication prior to administration.
  • Maintained accurate medication records for each patient.
  • Observed patients for adverse reactions to medications or treatments.

Education

Bachelor of Science - Social Work

Eastern Michigan University
Ypsilanti, MI
04-2013

Associate of Applied Science - Social Work

Washtenaw Community College
Ann Arbor, MI
04-2009

Associate of Applied Science - Medical Secretary

Washtenaw Community College
Ann Arbor, MI
04-1997

Skills

  • Competent with scheduling, coordinating patient appointments & transportation
  • Manage, transfer calls via a multi-line phone system in an energetic environment
  • Provide customer service with follow through Communicate effectively on interpersonal & professional levels
  • Registered current & new patients, update verified information into EPIC
  • Attention to detail, data entry, patient billing, receipt tracking & file management
  • Organize office tasks, planning, complete daily, weekly, monthly shift reports, upload medical documentations
  • Accomplished with all forms of patient confidential file management
  • Proficient with HIPPA policies, guidelines & regulations
  • Effective strategies for solutions to problems ending with positive results

Timeline

Patient Access Specialist I

Trinity Health
05.2022 - 02.2024

Medication Aide

Glacier Hills Care and Rehabilitation Center
06.2019 - 09.2020

Receptionist

Glacier Hills Care and Rehabilitation Center
11.2018 - 05.2022

Substitute Teacher, K-12

EDU Staffing
01.2016 - Current

Bachelor of Science - Social Work

Eastern Michigan University

Associate of Applied Science - Social Work

Washtenaw Community College

Associate of Applied Science - Medical Secretary

Washtenaw Community College
Renea Wright