Rene Alexader Ortiz
Apple Valley,CA
Summary
Dynamic General Manager with a proven track record at Rent-A-Center, excelling in operations management and customer relations. Spearheaded strategic initiatives that drove revenue growth and enhanced customer satisfaction. Adept at problem resolution and team building, fostering strong partnerships to ensure long-term success.
Overview
23
23
years of professional experience
Work History
General Manager
Rent-A-Center
06.2007 - 06.2025
- Managed daily operations, maintaining adherence to company policies.
- Developed strategic initiatives to enhance customer satisfaction and drive revenue growth.
- Reviewed sales data to spot trends, supporting strategic decisions for product offerings and pricing.
- Collaborated with marketing teams to design promotional campaigns, boosting brand visibility and customer engagement.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Security Officer
Los Angeles County Music Center
09.2002 - 05.2005
- Monitored assigned areas to ensure safety and compliance with regulations.
- Responded to radio dispatched emergencies calls providing assistance and coordinating with local authorities as needed.
- Conducted regular patrols to deter criminal activity and maintain safety.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
Security Officer
UCLA Medical Center
03.2002 - 09.2002
- Monitored access points to ensure security compliance and safety standards.
- Conducted routine inspections of facilities to identify potential hazards and vulnerabilities.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Trained new security personnel on protocols, emergency procedures, and customer service standards.
Education
PC. 832 POST Certificate - Administration of Justice
Rio Hondo College
Whittier, CATimeline
General Manager
Rent-A-Center
06.2007 - 06.2025
Security Officer
Los Angeles County Music Center
09.2002 - 05.2005
Security Officer
UCLA Medical Center
03.2002 - 09.2002
PC. 832 POST Certificate - Administration of Justice
Rio Hondo College
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Customer relationship management
- Schedule management
- Effective leader
- Staff training/development
- Bilingual