Renece Morgan
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and debt collections, notably at AvanteUSA. Proven ability to negotiate payment plans and resolve disputes while maintaining compliance. Strong communication and problem-solving skills, complemented by expertise in call center operations and account management, driving customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Debt Collector
AvanteUSA
03.2026 - Current
- Contacted consumers regarding outstanding account balances and payment arrangements.
- Negotiated payment plans while adhering to federal and state collection regulations.
- Maintained detailed records of customer interactions and account updates.
- Resolved account disputes and answered questions regarding balances and payments.
- Demonstrated professionalism and strong communication skills when handling sensitive financial matters.
Customer Service Representative
Southwest Airlines
11.2022 - 09.2023
- Assisted customers with flight reservations, travel accommodations, and itinerary changes.
- Handled inbound customer calls and provided information regarding airline policies and procedures.
- Resolved travel-related issues, including cancellations, delays, and account concerns.
- Helped customers identify the best travel options and available fares.
- Maintained a high level of customer satisfaction through effective communication and problem-solving.
Customer Service Representative
Alorica
02.2021 - 09.2022
- Assisted customers with insurance-related inquiries and account information.
- Explained insurance benefits, coverage details, and policy information.
- Resolved customer concerns while maintaining compliance with company policies.
- Documented customer interactions accurately and efficiently.
- Provided professional and empathetic service in a fast-paced call center environment.
Education
High School Diploma -
Sharpstown High School
Houston, TX06.2013
Skills
- Customer Service
- Call Center Operations
- Insurance Support
- Debt Collections
- Payment Negotiation
- Conflict Resolution
- Problem Solving
- Data Entry
- Account Management
- Communication Skills
- Microsoft Office Suite
- Time Management
Additional Information
- Dedicated customer service and education professional with a strong background in problem-solving, organizational skills, and customer satisfaction. U.S. Army Veteran (92A – Automated Logistical Specialist) with experience in warehouse operations, logistics, inventory management, and team leadership. Proven ability to adapt, lead, and perform under pressure. Seeking opportunities to leverage my diverse skill set in a dynamic environment.
Timeline
Debt Collector
AvanteUSA
03.2026 - Current
Customer Service Representative
Southwest Airlines
11.2022 - 09.2023
Customer Service Representative
Alorica
02.2021 - 09.2022
High School Diploma -
Sharpstown High School