Renee Aragon
Las Vegas,Nevada
Summary
IT Technician with experience supporting a casino environment, offering expertise in technical support, system troubleshooting, and user account management. Skilled at resolving technical issues, ensuring smooth day-to-day operations, and maintaining secure IT systems in fast-paced, regulated settings. Eager to apply technical knowledge and problem-solving skills to contribute to IT efficiency and organizational success.
Overview
6
6
years of professional experience
Work History
IT Technician
Palms Casino and Resort
09.2024 - Current
- Support a 24/7 casino enterprise production environment, monitoring and troubleshooting workstations, laptops, network devices, POS systems, promotional kiosks, Electronic Gaming Machines (EGMs), VoIP, WiFi, and telecom infrastructure.
- Manage user provisioning and de-provisioning for casino and back-office staff, supporting identity and access management processes while enforcing confidentiality and regulatory compliance standards.
- Respond to and escalate incidents and service tickets impacting gaming operations and business-critical systems, documenting issues, resolutions, and system changes in alignment with SLAs and gaming operational requirements.
- Install, configure, and maintain casino technology systems including endpoints, networked devices, POS terminals, EGMs, and VoIP equipment, performing preventative maintenance to ensure system availability and security.
- Maintain accurate technical documentation, Minimum Internal Control Standards (MICS), asset inventories, and network diagrams for casino and enterprise environments, collaborating with vendors and internal teams to support audits, compliance, and continuous system improvement.
Outbound Problem Solver, Tech Support
Amazon LAS2 (Customer Returns)
05.2021 - 03.2023
- Troubleshot and resolved issues on items with defects and inaccuracies, decreasing overall packaging mistakes and process delays.
- Inspected items to prevent fraudulent returns and created tickets for further investigation on customers’ accounts, reducing company’s loss.
- Provided guidance and support for associates on items with errors, escalating the problems on a timely manner.
Associate
Amazon LAS5 (Sort Center)
09.2019 - 05.2021
- Sorted packages into corresponding pallet with scan rate of 140 packages per hour.
- Achieved team production goals by utilizing correct techniques to build stable and well-structured pallet bases.
- Minimized fulfillment errors by swiftly scanning packages into the correct bins using RF scanners.
Associate
Amazon LAS7 (Picking Department)
09.2019 - 10.2020
- Picked 150 items per hour to meet customers’ need in timely manner.
- Securely arranged totes in safe areas to prevent injuries at the workplace.
- Moved pallets around Powered-Industrial Truck (PIT) area using pallet jacks to stay on top of demanding schedules.
Education
AA - Computer Science
College of Southern Nevada
High School Diploma - undefined
Shadow Ridge High School
Skills
- Technical Support & Troubleshooting
- Security Incident Response & Escalation
- Identity & Access Management (IAM)
- Network Security Fundamentals
- Asset & Configuration Management
- Data Confidentiality & Regulatory Compliance
- Operating Systems (Windows, macOS)
- Endpoint Security & System Hardening
LANGUAGES
English
Filipino
Timeline
IT Technician
Palms Casino and Resort
09.2024 - Current
Outbound Problem Solver, Tech Support
Amazon LAS2 (Customer Returns)
05.2021 - 03.2023
Associate
Amazon LAS5 (Sort Center)
09.2019 - 05.2021
Associate
Amazon LAS7 (Picking Department)
09.2019 - 10.2020
High School Diploma - undefined
Shadow Ridge High School
AA - Computer Science
College of Southern Nevada