Renee Austin
Huntsville
Summary
Professional with expertise in employee training and conflict resolution. Proven track record in enhancing team performance through effective mentorship and collaboration. Committed to driving improvements in service quality and productivity.
Overview
2026
2026
years of professional experience
Work History
Production Line Worker
Toyota Motor Manufacturing
Huntsville
06.2025 - Current
- Followed standardized work procedures to enhance production consistency.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Maintained accurate records of all tasks performed on the production line.
Peer Trainer
European Wax Center
Huntsville
10.2023 - 03.2025
- Provided constructive feedback to team members, fostering growth and enhancing overall performance.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Encouraged collaboration among team members to achieve common goals and improve overall service quality.
- Assisted in managing inventory of waxing supplies and products.
- Maintained accurate records of all trainings conducted, including attendance rosters and evaluation forms.
- Advised management on ways to improve existing policies or procedures related to the peer trainer program.
Peer Trainer
European Wax Center
Holly Springs
09.2021 - 09.2023
- Trained new staff on customer service and waxing techniques.
- Conducted mock wax sessions to build trainee confidence and skill.
- Provided feedback to trainees on performance and technique improvements.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Provided resources and support to fellow peer trainers to ensure successful completion of tasks.
- Coordinated with management to identify training needs and opportunities.
Assistant Store Manager
European Wax Center
Holly Springs
06.2020 - 09.2021
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Assisted in managing daily store operations and team scheduling.
- Supported marketing initiatives to promote services and products effectively.
Inquiry Processor
EDMC - Brown Mackie College
Birmingham
- Processed student applications and admissions documents efficiently.
- Maintained accurate student records in the database system.
- Collaborated with admissions staff to streamline workflow procedures.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Processed documents to maintain records and files.
Customer Service Representative
DIRECTV
Huntsville
- Assisted customers with inquiries about services and billing issues.
- Resolved technical issues related to satellite equipment and service.
- Processed service requests and account changes efficiently.
- Documented customer interactions accurately in the CRM system.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Certificate of Technical Studies - Esthetics
Aveda Institute
Birmingham05-2015
Certificate of Technical Studies - Medical Coding and Billing
Auburn University Montgomery
MontgomerySome College (No Degree) - Business Administration and Management
University of Phoenix
Tempe, AZSkills
- Customer relationship management
- Employee training and development
- Conflict resolution strategies
- Quality assurance inspections
- Team collaboration
- Analytical skills
- Inventory control
- Time management techniques
- Task prioritization
- Instructional methods
- Record keeping and documentation
- Problem-solving abilities
- Scheduling and planning
- Strategic planning skills
- Adaptability and flexibility
- Reporting and documentation practices
- Recruitment and interviewing
Timeline
Production Line Worker
Toyota Motor Manufacturing
06.2025 - Current
Peer Trainer
European Wax Center
10.2023 - 03.2025
Peer Trainer
European Wax Center
09.2021 - 09.2023
Assistant Store Manager
European Wax Center
06.2020 - 09.2021
Inquiry Processor
EDMC - Brown Mackie College
Customer Service Representative
DIRECTV
Certificate of Technical Studies - Esthetics
Aveda Institute
Certificate of Technical Studies - Medical Coding and Billing
Auburn University Montgomery
Some College (No Degree) - Business Administration and Management
University of Phoenix