RENEE BEDONI
Albuquerque,NM
Summary
Dedicated academic with a Master's Certificate in Life Coaching, a Bachelor's Degree in Government (minor in Law), and a Master's Degree in Public Administration (MPA). Skill set includes planning, researching, analyzing, and reviewing complex information. Excels at active listening, motivation, and providing valuable insights to foster positive engagement and enhance productivity. Experience in supervision and management, adept at delegating tasks and resources for efficient production. Self-starter with exceptional self-management skills, prepared to make a significant impact in any professional setting.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Active Listener/Emotional Supporter
7cups.com
04.2021 - Current
- Active Listening: Volunteer as an active listener and emotional supporter for several years which requires skills in intentional listening, and being conscientious of where guidance and support are needed.
- I have a 5-star rating.
- Skilled in asking open-ended questions by active listening to verbal communication by allowing the free flow of the different directions the conversation leads.
- The ability to identify what questions need to be asked to reach the goal of the conversation.
- Peer Emotional Support: Excellent at effective communication while giving non-judgmental emotional support.
- Ability to align with emotional members through difficult conversations and respond quickly and adequately with compassion and appropriate emotional support.
- Topics vary from work-related support to personal trauma support to relationship support, and many other areas of life.
Legal Technician
U.S. Equal Employment Opportunity Commission (EEOC)
11.2006 - 08.2012
- Legal Administrative Duties: Assisted with administrative duties for Administrative Judges (AJs) for the Phoenix District Office (Arizona, New Mexico, Utah, Colorado). Maintained litigation docket and calendars for 15 judges, noting deadlines for responsive pleadings, motions, and other important deadlines.
- Knowledge and application in federal EEOC adjudication process.
- EEO MANAGEMENT DIRECTIVE; policies, regulations, guidelines, and procedures, Generating and drafting legal correspondences; docket letters, acknowledgment orders, and other pertinent legal orders, and notices.
- Record reports of investigations to the agency’s integrated system to allocate federal discrimination complaints to the appropriate presiding AJ.
- Review final agency decisions and close out complaints.
- Submission of FOIA requests.
- Research Analysis: Research and analyze reports of investigation cases submitted by agencies to determine the merits of discrimination for validity.
- Attention to details and discrepancies while forwarding all findings to the investigating agency’s EEO contact for remediation.
- PROBLEM-SOLVING by taking the initiative to make decisions on what steps are required to solve any incomplete reports while providing alternative solutions and recommendations.
- Communication Liaison: Point of contact for all public inquiries about the legal EEOC proceedings.
- Main liaison with other federal agencies; directors, managers, and agency attorneys daily.
- Excellence professional communication proficient, written and verbal.
- INTERPERSONAL SKILLS; the ability to communicate effectively clearly and concisely in all interactions with others daily with the main focal point of fostering and building strong professional relationships, i.e.
- Directors, managers, attorneys, and co-workers.
- Excellent team player and collaboration skills.
- Training and Assessment: Generate training material for training programs regarding EEO policies, regulations, procedures, and guidelines and the EEOC hearing process for federal agencies and private attorney offices representing complainants.
- Conduct post-training assessments via trainees' verbal questioning.
- PROJECT MANAGEMENT; planning, organizing, and collaborating with judges on what should be covered in training.
- Created training manuals for new incoming administrative judges, complete with examples i.e.
- Orders, notices, acknowledgments, information on the EEO process, agency contact list, and the role of administrative judges.
- Data Entry/Management: Created a new filing system and continuously maintained the filing system.
- Manage all data; store, organize, and assess physical and digital documents using Microsoft Suite for efficacy and easy retrieval.
- Input the complainant's information into an integrated system to store and organize it recording to government regulations and guidelines.
- Administrative Skills/Self-Management: Self-starter and self-management due to immediate supervisor located in a different state, having to take complete responsibility and accountability for completed works and projects.
- Generates monthly pending and resolution reports for each judge and the department as a whole.
- PAYROLL for two departments, hearings (nine judges), and legal (fifteen attorneys).
- Expert knowledge of Microsoft Office, Federal Personnel/Payroll System (FPPS), and EEOC’s Integrated System.
Administrative Assistant/Accounting
Manpower and Other Staffing Agencies
04.2004 - 11.2006
- Customer Service: Provide support and assistance to ten lead attorneys for American Express.
- Daily calls to AMEX customers to ensure each customer survey coincides with attorney findings.
- Investigate inconsistencies with agreements for resolution, proofread contracts, and outline schedules by the assigned attorney.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate information to visitors regarding game and fishing license renewals for Arizona Game and Fish.
- Human Resources: Participate in recruitment and screening applications for the HR team.
- Update company policies, guidelines, and relegations to the existing company organizational handbook.
- Strategize ideas for conflict resolution.
- Participate in reviewing employee performance.
- Data Entry: Inputting and auditing purchase orders with proficient and accurate 10-key and typing skills for Honeywell.
- Record AMEX customers' data in Microsoft spreadsheets and generate data in monthly reports.
- Accounting Duties: Assisted in the process over 150 invoices for account receivables with a 48-hour turnaround time for TDC Cabinetry.
- Reconciled inconsistencies comparing invoices and payments against financial statements.
- Generate invoices for services rendered maintenance of TDC Cabinetry’s general ledger by recording all accounts receivable and accounts payable.
Administrative Assistant to the Director
U. S. Department of the Interior
08.2003 - 03.2004
- Administrative Duties: Employed by Manpower, contracted to the U.S.
- Provided administrative assistance to the Chief Director Division of Property and Chief Director Division of Acquisitions (Kimberly Romaine).
- Enhanced director's productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Expedited decision-making processes for time-sensitive matters by providing the director with well-researched data and pertinent information.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Human Resources: Process payroll, review potential candidates for appropriate positions, and forward findings to the HR director.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Review organization policies and procedures and update changes as advised by the HR director.
- Accounting/Data Entry Skills: Update government budget organization codes to Bank of America accounts.
- Conduct monthly inventory of supplies and replenish office supplies and equipment
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Accounting Technician
U.S. Department of the Interior
04.2002 - 05.2003
- Reconcile all account receivables and schedule referrals for debt collections
- Calculate usage for the final bill for all closing accounts
- Customer Service: Communication with customers regarding their accounts and payment arrangements.
- Enhanced customer relationships by managing accounts payable efficiently, negotiating favorable terms when possible, and ensuring timely payments.
- Resolved customer complaints with account closures and remaining balance.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Accounting Technician
U.S. Department of the Interior
11.2001 - 04.2002
- Accounting Duties: Reconciled small payments within the department for special and suspense accounts, i.e., lease fees, and bid deposits.
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Completed bi-weekly payroll for company employees.
- Process payroll cost adjustments.
- Adjust and correct default charges for programs and travel costs—research programs to confirm budget fiscal year charges for government cardholders.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Update accounting classifications for erroneous overpayments, travel advances, and quarterly rental payments.
- Research and enter vendor codes for different classifications and codes required for the department
Education
Master Certificate in Life Coaching -
Grand Canyon University
Phoenix, Arizona11.2024
Master in Public Administration - Emphasis in Government & Policy
Grand Canyon University
Phoenix, Arizona08.2023
Bachelor of Arts - Government with an Emphasis in Legal Studies
Grand Canyon University
Phoenix, Arizona10.2021
High School Diploma -
Chinle High School
Chinle, Arizona05.1993
Skills
- Relationship Building
- Strategic Goal Setting
- Consistent Professional Conduct
- Strong Verbal Communication
- Client Knowledge Sharing
- Cross-Functional Team Engagement
- Essential Support Skills
- Compassionate Guidance
Accomplishments
Cum Laude graduate. Dean's lists multiple times. A member of the National Society of Collegiate Scholars (NSCS).
Certification
Certified Life Coach
Timeline
Active Listener/Emotional Supporter
7cups.com
04.2021 - Current
Legal Technician
U.S. Equal Employment Opportunity Commission (EEOC)
11.2006 - 08.2012
Administrative Assistant/Accounting
Manpower and Other Staffing Agencies
04.2004 - 11.2006
Administrative Assistant to the Director
U. S. Department of the Interior
08.2003 - 03.2004
Accounting Technician
U.S. Department of the Interior
04.2002 - 05.2003
Accounting Technician
U.S. Department of the Interior
11.2001 - 04.2002
Master in Public Administration - Emphasis in Government & Policy
Grand Canyon University
Master Certificate in Life Coaching -
Grand Canyon University
Bachelor of Arts - Government with an Emphasis in Legal Studies
Grand Canyon University
High School Diploma -
Chinle High School
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