Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Renee Been

Tampa,FL

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. An engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

7
7
years of professional experience

Work History

Shift Leader

Five Guys
11.2021 - Current
  • Improved team productivity by implementing efficient task delegation methods and boosting employee morale.
  • Enhanced customer satisfaction through prompt and courteous service, resolved product and service issues immediately.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cashier

Winn Dixie Supermarket
06.2021 - 10.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Intern

Olympic Construction Ltd
06.2017 - 09.2018


  • Contributed to a positive team environment by collaborating with team members on group projects.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Estimated material quantities and costs.
  • Completed on-site investigations.


Education

Bachelor of Science - Civil And Structural Engineering

University of Leeds, UK
Leeds, United Kingdom

Associate of Arts - Architectural Design And Building Technology

Turks And Caicos Islands Community College
Grand Turk, Turks And Caicos Islands
05.2019

Skills

  • Operations Support
  • Equipment Troubleshooting
  • Customer Service Management
  • Issue Resolution
  • Problem-Solving
  • Interpersonal Relations
  • Complaint Resolution
  • Strong Verbal and Written Communication

References

References available upon request.

Timeline

Shift Leader

Five Guys
11.2021 - Current

Cashier

Winn Dixie Supermarket
06.2021 - 10.2021

Intern

Olympic Construction Ltd
06.2017 - 09.2018

Bachelor of Science - Civil And Structural Engineering

University of Leeds, UK

Associate of Arts - Architectural Design And Building Technology

Turks And Caicos Islands Community College

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Renee Been