Renee Blackmon
Mobile,AL
Summary
Knowledgeable Financial Support Worker with strong background in financial support, consistently providing accurate and timely assistance to clients. Successfully managed client accounts and facilitated smooth financial transactions, demonstrating reliability and attention to detail. Proven ability to navigate complex financial systems and collaborate effectively with team members to achieve organizational goals.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
18
18
years of professional experience
Work History
Financial Support Worker II
State of Alabama Depart of Human Resources
02.2018 - Current
- Assisted clients in navigating financial support systems and resources.
- Provided accurate information regarding financial assistance programs and eligibility requirements.
- Supported the completion of applications for various financial aid services.
- Maintained client records and documentation in compliance with organizational standards.
- Addressed client inquiries promptly, ensuring clarity and understanding of support services offered.
- Participated in training sessions to enhance knowledge of financial support options available to clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Warehouse Logistics Supervisor
United Parcel Service, UPS
11.2010 - 08.2017
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and logistics procedures.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated with cross-functional teams to streamline shipment schedules and optimize resource utilization.
- Managed compliance with regulatory requirements, ensuring all operations met industry standards.
- Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
- Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
- Collaborated with other supervisors to develop strategies for workforce optimization during peak seasons or high-demand periods.
- Managed a diverse team of warehouse personnel, promoting teamwork, communication, and problem-solving skills.
- Established a safe work environment, implementing comprehensive safety policies and procedures to reduce workplace accidents.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Developed standard operating procedures for team to follow and maintained records of activities.
Aircraft Load Planner
United Parcel Service, UPS
08.2007 - 10.2010
- Optimized load plans to maximize space utilization across transportation routes.
- Analyzed shipment data to enhance scheduling efficiency and reduce delays.
- Collaborated with cross-functional teams to coordinate logistics and resolve discrepancies.
- Mentored junior planners on best practices in load optimization and compliance standards.
- Conducted regular audits of load plans to ensure accuracy and adherence to regulations.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
- Utilized advanced software tools to create efficient routes that maximized truck capacity utilization while minimizing fuel consumption.
- Oversaw freight preparation to keep regulations and client requirements satisfied.
- Conducted regular audits of completed plans verifying accuracy compliance relevant safety regulations.
- Trained new team members on load planning software and procedures, fostering a collaborative work environment.
Education
Bachelor of Science - Business Administration
Faulkner University
Mobile04-2016
Skills
- Financial auditing
- Cold calling
- Economic research
- Financial evaluation
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Reliability
- Telephone and email etiquette
- Customer and client relations
- Verbal and written communication
- Decision-making
Timeline
Financial Support Worker II
State of Alabama Depart of Human Resources
02.2018 - Current
Warehouse Logistics Supervisor
United Parcel Service, UPS
11.2010 - 08.2017
Aircraft Load Planner
United Parcel Service, UPS
08.2007 - 10.2010
Bachelor of Science - Business Administration
Faulkner University
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