Diploma - General Studies
Lakeland High School
1630 Bogie Lake Rd, White Lake , MI 4838306.1983
Renee Cammock
French Creek,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Education
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Building rapport
- Product and service solutions
- Multi-line phone talent
- Coordination
- Account updating
- Research
- Escalation management
- Call center procedures
- Opening and closing accounts
- Credit card payment processing
- Banking operations support
- Typing proficiency
Timeline
Diploma - General Studies
Lakeland High School
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