Renee C Gaudineer
Coconut Creek,USA
Summary
Organized Hospital Unit Secretary who smoothly prioritizes tasks while juggling multiple duties and continuous interruptions. Exceptional communication skills health information technology knowledge patient care coordination and file maintenance. Experienced in working responsively with physicians, nurses, patients, and their families, in several large hospital units.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Admissions Care Partner
Trustbridge Hospice
Cypress Creek, FL
06.2022 - Current
- Functions as a problem solver and facilitator with the principle objective of providing continuity of care to meet the needs of patients and families. As a partner, my primary role is to serve on the Admission team as a Rapid Responder, obtaining signed consents, processing Pending Referrals and pending list phone calls, completing non-nursing documentation in any healthcare setting, assisting with the admissions process from Intake to the Field and responding to patient needs by representing the Trustbridge values. Assists with coordinating the plan of care and treatment (in person or telephonic) for hospice appropriate patients and their families. Able to articulate all components of the organization's continuum of care, guiding patients and families to necessary services.
Trauma ER Unit Secretary
Broward Health
Pompano Beach, FL
03.2016 - Current
- Record and files patient data and medical records. Document clear and detailed clinical phone messages for physicians. Arrange and assist with hospital admissions. Maintain an organized logging system for tracking admissions. Complete registration quickly and cordially for all new patients. Provide administrative support for ER physicians and nurses. Provide patients and families with emotional support. Assist patients and visitors in locating specific departments and services and provide them updated on status of procedures and referral appointments.
Patient Access Representative II
Conifer Health Solutions
Boca Raton, FL
06.2017 - 11.2017
- Responsible for ensuring the registrations are accurate, benefits and authorizations are obtained, and co-payments, deductibles and deposits are obtained. Work independently, recognize errors and make necessary corrections. Have ability to read and comprehend simple instructions, short correspondence and memos. Register patients according to all hospital and departmental policies and procedures. Able to Identify and verify insurance plans and to enter the correct information in the computer system. Collect and document payment of all applicable patient co-payments, deductibles, and deposits. Ensure that all pre-certification requirements have been met within the specified time frame as detailed by the insurance contract. Obtain all required signatures and complete all required forms, including Medicare Secondary Payer Questionnaire and the Advance Beneficiary Notice Form.
Unit Secretary / Monitor Technician
HCA
Trinity, FL
04.2015 - 04.2016
- Greet patients and families as they arrive at the facility and provide directions. Answers EMS radio and obtains bed for incoming patient. Answer telephones, direct calls to relevant staff and take messages. Ensure that patients' medical records are updated. Assist patients in filling out hospital admission forms. Take and record patient transfer and discharge information. Assist patients by responding to intercom requests. Document patient care services. Acquire and maintain unit supplies inventory. Ensure that unit equipment is in appropriate working order and is maintained periodically. Request and coordinate lab tests and medication for patients. Ensure accuracy and security of patients' records. Provide nursing assistance to patients when requested specifically by doctors. Direct visitors to the appropriate room or service area. Transport patients from one place to another when requested specifically. Manage administrative needs at nursing stations. Act as liaison between nurses, physicians and patients by relaying important information. Ensure that physicians' orders and diagnosis are appropriately transcribed in the system. Maintain a neat and clean environment of the facility. Prepare medical records for new patients and ensure that information such as vitals and healthcare plan is recorded properly. Place patient on cardiac monitor. Monitor the patient and notify the nurse or physician about changes in the patients cardiac status. Print various cardiac reports and strips as needed.
Referral Coordinator
Access Healthcare
Spring Hill, FL
01.2015 - 04.2015
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Ensure complete and accurate registration, including patient demographic and current insurance information. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). The system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner.
ER Unit Secretary
Broward Health
Coral Springs, FL
08.2014 - 12.2014
- Used positive interpersonal skills in job duties that required interactions with patients, visitors, and all members of the patient care team. Facilitates transcription of M.D. and nurse orders, with accuracy. Performs secretarial duties, maintains unit supplies, assists with patient transportation, types unit correspondence and maintains unit and patient records in order to support the delivery of quality patient care. Performed clerical duties, such as word processing, data entry, answering phones and filing. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Patient Access Representative
University of Miami
Medley, FL
02.2014 - 08.2014
- Responsible for the scheduling and registering of patients for appointments within the University of Miami Health System. The position involves the delivery of courteous and efficient service to the patients, accurate documentation and verification of patient registration information, and professional and timely communications with physician's, medical staff, and administrators. Knowledge of EPIC scheduling system to search for appointments across multiple physicians, resources, specialties and sites while utilizing expertise in medical triage and understanding of government and commercial insurance requirements to ensure patients are scheduled with the appropriate provider within a convenient time frame. Supports the Medical School's vision, mission, goals and objectives by providing patient-centric access to the world renowned medical care delivered by the UHealth System and the University of Miami.
Surgical Coordinator
Bethesda Hospital
Boynton Beach, FL
11.2013 - 02.2014
- Responsible for all Administrative and Secretarial duties for the Director of Surgical Services and Surgical Services Departments. Works independently with minimal supervision and/or direction. Maintains and updates knowledge of computer software necessary to perform job functions. Placing, answering, and referring phone calls appropriately. Processing nursing notes and/or physician orders manually or through the computer or fax machine. Maintains current logbooks and monthly statistics. Scheduling OR, Endoscopy, and Heart Institute procedures via the computer for two OR facilities, Bethesda East and Bethesda West Hospitals, in accordance with department guidelines. Prints next day OR Schedule and enter into procedure room computer. Creates Ad Hoc Reports as requested. Coordinates and files booking sheets. Keeps continuous contact with Surgeons and their office personnel, to ensure the daily OR Schedule, is accurate, and all needed supplies are readily available for the next day OR cases.
Unit Secretary
Memorial Healthcare System
Pembroke Pines, FL
03.2005 - 09.2012
- Performed a range of clerical duties that supported the daily operation of the unit. Acted as unit receptionist greeting and directing visitors. Assisted in the ordering, receipt and storage of supplies. Assembles patient charts. Transcription of all physician's orders. Answered unit telephone, MEDCOM System, transferring calls, determining when staff members should be paged and taking and forwarding messages. Served as an important link in the communication chain ensuring information is transmitted between nursing personnel, other hospital personnel, physicians, patients, family members and other guests. Assisted in entering patient information in computer system. Maintains nursing station in neat and orderly manner. Completed special projects for unit director, supervisors and charge nurses. Followed Standard Precautions using personal protective equipment as required. Performed clerical duties, such as word processing, data entry, answering phones and filing. Provided a comforting and soothing environment. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Surgical Secretary
Department of Veterans Affairs
Miami, FL
05.1991 - 05.2004
- Transcription for a variety of medical/surgical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries. Responsible for all transcription of Vascular Lab Reports on a daily basis. Daily coordination of various Surgical/Medical Clinics. Scheduling of surgeries and all follow up care. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Maintained accurate records of patient care, condition, progress and concerns. Obtained information about clients' medical history, drug history, complaints and allergies. Assisted with patient transfer and ambulation. Performed clerical duties, such as word processing, data entry, answering phones and filing. Transported patients to other areas of the hospital in wheelchairs and gurneys. Reported any unusual circumstances in the patients' condition or environment. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Education
LPN - Nursing
HCI
Fort Lauderdale, FL06-2025
Associate of Science - Criminal Justice / Crime Scene
Broward College
Davie01-2010
Associate of Arts - Nursing
Broward Community College
Davie, FL01-2007
High School Diploma - undefined
Jewish High School of South Florida
North Miami Beach, FL01-1983
Skills
- CPR
- Front desk
- Medical terminology
- Typing
- Medical records
- Hand hygiene
- Meditech
- Medical receptionist
- Filing
- Obstetric patients
- Patient education
- Cerner
- Working with adult populations
- Patients with physical disabilities
- Hospital experience
- Problem Resolution
- Geriatrics
- Computer skills
- Allscripts
- Psychiatric patient care
- Epic
- Clerical experience
- Terminally ill patients
- Patients with cognitive disabilities
- Customer service
- Hospice care
- Personal protective equipment (PPE) use
- Pediatrics
- Medical office experience
- End-of-life care
- Compassionate care
Certification
- BLS Certification
- LPN
- CPR Certification
Additional Information
SKILLS CPR/First Aid certified, Dementia and Alzheimer's knowledge, Patient-Focused care, Calm and level headed under duress, Global, Maintains strict confidentiality, Efficient and reliable, Team Player, Extensive Medical terminology knowledge, Quick problem solver, Strong work ethic, Sound decision making, Computerized charting specialist, Problem resolution ability, Compassionate, Alphabetical/numerical filing mastery, Chart preparation/filing aptness.
Timeline
Admissions Care Partner
Trustbridge Hospice
06.2022 - Current
Patient Access Representative II
Conifer Health Solutions
06.2017 - 11.2017
Trauma ER Unit Secretary
Broward Health
03.2016 - Current
Unit Secretary / Monitor Technician
HCA
04.2015 - 04.2016
Referral Coordinator
Access Healthcare
01.2015 - 04.2015
ER Unit Secretary
Broward Health
08.2014 - 12.2014
Patient Access Representative
University of Miami
02.2014 - 08.2014
Surgical Coordinator
Bethesda Hospital
11.2013 - 02.2014
Unit Secretary
Memorial Healthcare System
03.2005 - 09.2012
Surgical Secretary
Department of Veterans Affairs
05.1991 - 05.2004
Associate of Science - Criminal Justice / Crime Scene
Broward College
Associate of Arts - Nursing
Broward Community College
High School Diploma - undefined
Jewish High School of South Florida
LPN - Nursing
HCI