Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Renee Cipolla

Peoria,Illinois

Summary

Dynamic leader with a proven track record at Peoria Speakeasy, excelling in operations management and team motivation. Spearheaded strategies boosting sales and profitability, while fostering strong client and vendor relationships. Skilled in project planning and problem resolution, achieving high employee satisfaction and customer loyalty.

Overview

24
24
years of professional experience
1
1
Certification

Work History

General Manager

Peoria Speakeasy
11.2000 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed bartenders, floor hosts, waitresses, security, kitchen staff and independent contractors.


Education

Cosmetology License - Hair, Nails, Skin

Oehrleins School of Cosmetology
East Peoria, IL
05.2000

Associate of Science - Criminal Justice

Illinois Central College
East Peoria, IL
05.1999

Skills

  • Problem Resolution
  • Operations Management
  • Expert Team Building and Motivation Skills
  • Efficient multi-tasker
  • Staff Training and Development
  • Project Planning
  • Costumer Service
  • Outgoing in all aspects of service industry
  • Marketing

Accomplishments

  • 2023 General Manager of the Year
  • 2022 Nomination for Club of the Year
  • 2022 Nomination for General Manager of the Year
  • 2021 Nomination for Feature Club of the Year
  • Supervised team of 30 staff members.
  • Supervised team of 200+ independent contractors
  • Achieved bringing sales up 58% weekly in 6 months
  • Collaborated with several non-profit organizations for donations year round

Certification

  • Bassett Alcohol Training Certificate
  • Food Handlers License
  • Cosmetology License
  • Security Training Certificate
  • Crisis Situation Training

Timeline

General Manager

Peoria Speakeasy
11.2000 - 08.2024

Cosmetology License - Hair, Nails, Skin

Oehrleins School of Cosmetology

Associate of Science - Criminal Justice

Illinois Central College

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Renee Cipolla