Renee Dahn
Sinclair,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Unit Secretary
Heritage Ministries
09.2016 - Current
- Received and routed laboratory results to correct clinical staff members.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed incoming calls and directed to appropriate department.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained patient confidentiality in line with HIPAA regulations.
- Organized paperwork such as charts and reports for office and patient needs.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Customer Service Representative
The Connection
09.2008 - 08.2015
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained new personnel regarding company operations, policies and services.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Shift Manager
Pizza Hut
01.1998 - 01.2008
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and mentored new employees to maximize team performance.
Education
Associate of Applied Science - Administrative Assistance And Secretarial Science
Jamestown Business College
Jamestown, NY06.2008
Skills
- Nursing Unit Operations
- Insurance Claims
- Account Management
- Patient Database Management
- Lab Test Protocols
- Appointment Scheduling
- Office Supplies and Inventory
- Call Transfers
- Patient Scheduling
- Customer Service
Timeline
Unit Secretary
Heritage Ministries
09.2016 - Current
Customer Service Representative
The Connection
09.2008 - 08.2015
Shift Manager
Pizza Hut
01.1998 - 01.2008
Associate of Applied Science - Administrative Assistance And Secretarial Science
Jamestown Business College