Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Renee De Luna

Fresno,CA

Summary

Customer-facing professional with hands-on experience in guest service and front-of-house coordination. Brings accuracy to payments, reservations, and account records while using active listening and real-time problem solving to support safe, smooth, and efficient daily operations.

Overview

8
8
years of professional experience

Work History

Hostess and Cashier

Cool Hand Luks
Clovis, CA
10.2024 - 08.2026
  • Coordinated high-volume seating arrangments and maintained smooth dining room flow during peak periods.
  • Delivered friendly guest support as primary contact for inquiries and service requests, enhancing overall guest experience.
  • Managed incoming calls efficiently, accurately recorded messages, and addressed guest questions while informing staff.

Sales Representative

AT&T
Selma, CA
09.2019 - 08.2024
  • Managed customer support, data entry, documentation, and routine account maintenance in a fast-paced environment.
  • Ensured confidentiality while reviewing and updating sensitive customer account records, personal details, and billing data to maintain compliance with privacy standards.
  • Coordinated and scheduled meetings for employer teams, ensuring all participants were informed. and maintained calendars for employer teams.

Server and Cashier

True Food Kitchen
Palo Alto, CA
04.2018 - 08.2019
  • Delivered high-volume guest service in busy setting, clarifying menu information and resolving questions with calm, professional communication.
  • Coordinated team workflow during peak service hours, enhancing order accuracy and speed during busy periods.
  • Managed daily cash and card transactions with accuracy in POS software while coordinating prompt order flow and front-of-house operations.

Education

Bachelors in English - English Literature

Fresno State
Fresno, CA
09-2026

Associate in Arts for transfer - English Literature

Fresno City College
Fresno, CA
06-2026

Skills

  • Operations and administration
  • Guest communication
  • Real-time problem solving
  • Calendar coordination
  • Time sensitivity and punctuality
  • Computer literacy
  • Conflict resolution
  • Data entry

LANGUAGES

English, Spanish (written and oral)

Timeline

Hostess and Cashier

Cool Hand Luks
10.2024 - 08.2026

Sales Representative

AT&T
09.2019 - 08.2024

Server and Cashier

True Food Kitchen
04.2018 - 08.2019

Bachelors in English - English Literature

Fresno State

Associate in Arts for transfer - English Literature

Fresno City College
Renee De Luna