Renee Dews
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TransCore
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Assist with billing and waiver calculations on large accounts.
Merchandise Leader
American Eagle Outfitters, Inc
07.2022 - 01.2023
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Collaborated with Merchandising Team Lead to plan out sales cycles to promote merchandise for product awareness and placement.
Marketing Intern, Fostering Student Success Dept
Bloomfield College
08.2022 - 12.2022
- Supported marketing and recruiting initiatives in Fostering Student Success.
- Scripted copy for social media content, promotional events, and other marketing collateral.
- Assisted with development of written, video, and image content for marketing channels.
Brand Operations Supervisor/Customer Sales Lead
Victoria's Secret PINK
06.2021 - 01.2022
- Encouraged and promoted ideas aligned to business needs and benefits by demonstrating the ability to coach associates and concurrently leading customer experience through demonstration and selling.
- Processed in/outbound shipments with high accuracy by managing inventory processes and managed merchandise flow and product availability on floor.
- Ensured associates complied with regulatory and company policies including physical inventory, markdowns, re-tickets, and other non-selling related tasks.
Education
Bachelor of Science - Media Communications
Bloomfield College
Bloomfield, NJ05.2023
Skills
- Communications: Digital editing, Public Speaking, Creativity, Writing and Editing, Basic Video Editing, Strong Written Communication, and Strong Knowledge of Social Media Platforms
- Customer Service
- Complaint resolution
- Problem-solving skills
- Communicating with clients
- Documentation And Reporting
Timeline
Customer Service Representative
TransCore
08.2023 - Current
Marketing Intern, Fostering Student Success Dept
Bloomfield College
08.2022 - 12.2022
Merchandise Leader
American Eagle Outfitters, Inc
07.2022 - 01.2023
Brand Operations Supervisor/Customer Sales Lead
Victoria's Secret PINK
06.2021 - 01.2022
Bachelor of Science - Media Communications
Bloomfield College
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