Renee Dugal
Madawaska,ME
Summary
Dynamic Lead Pharmacy Technician with a proven track record at Northern Maine Medical Center, excelling in problem-solving and inventory control. Recognized for enhancing team productivity and streamlining prescription processing. Skilled in insurance billing and maintaining compliance with HIPAA regulations, ensuring optimal patient care and operational efficiency.
Overview
21
21
years of professional experience
Work History
Lead Pharmacy Technician
Northern Maine Medical Center
05.2018 - Current
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
Madawaska Pharmacy
09.2004 - 05.2018
Education
Associate Of Applied Business - Business
Northern Maine Community College
Presque Isle, ME05.1988
Skills
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
- Prescription processing
- Insurance billing
- Updating medication histories
- Manual and automated medication dispensing
Timeline
Lead Pharmacy Technician
Northern Maine Medical Center
05.2018 - Current
Pharmacy Technician
Madawaska Pharmacy
09.2004 - 05.2018
Associate Of Applied Business - Business
Northern Maine Community College
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