Renee Duron

I started in the Iset commercial call center helping members by explaining their benefits for medical and pharmacy, in addition to educating how claims are processed. I located providers in their network and confirmed provider status. I was promoted to MHPS in July, 2023. I currently assist Mayo and Mayo VIP, MHPS and Geo-X members with their benefits, pharmacy and claims by educating and explaining for questions asked pertaining to their request, as well as outreach to other departments and providers to resolve issues. I utilize our medica.com find a doctor to confirm provider network status. I prepare requests for all forms and member materials that are needed by the member. I collaborated and assisted on the COB project with the SDS application, in addition to working on and completing the PA entry project. I have achieved and exceeded an above passing level for all monthly/yearly stats required. I have received the HEARD excellence call and Spotlight Award for going above and beyond by helping our members. I have been awarded Quality All Stars from the time I started in the MHPS center to current for providing excellent service.

• Performed technical level work in CAD system file management and configuration options, engineering design or drafting; or architectural, electrical, and mechanical plans drafting and design
• Assisted engineer in planning, preparing and designing a variety of engineering projects including roads, structure, lighting, storm and drainage
• Drew original architectural plans and update existing architectural , electrical and mechanical plans
• Calculated quantity, quality and cost of materials used for projects
• Reviewed engineering calculations of other engineers or technical staff
• Develop plans, specifications and other contract documents
• Ensured compliance with specifications for project work
• Prepared special reports on and completed special projects as assigned.
• Assisted in preparation of bid documents and selection of consultants
• Responsible for over 4 cities and multiple counties assisting engineers to perform their duties.

• Promptly responded to inquiries and requests from prospective customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed over 100 incoming calls proficiently per day.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

• Received ,screened and updated company work orders for dispatch, installation and repair
• Accomplished work assignments to meet service commitments with specific deadlines
• Coordinated with appropriate departments when complications materialized to ensure completion of work orders
• Exhibited high energy and professionalism when dealing with clients and staff
• Created and dispatched work orders, service calls and other types of tasks.
• Monitor Employee Time. Enhance Coordination. Manage Personnel Remotely.
• Developed strong communication and organizational skills through working on group projects

• Managed multiple tasks and met time-sensitive deadlines.
• Assisted office staff prepare reports and presentations for internal or client-related applications
• Managed assignments independently with effectual judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected and distributed directives to managers and team members to corroborate internal communication and critical customer service.
• Assisted senior Account Managers in preparing proposals for all communication services for City Of El Paso resulting in increased revenue of 10%.