Renee Elmore
Lebanon,TN
Summary
Dynamic Chief Operating Officer with a proven track record at Backyard Living, LLC, excelling in strategic planning and process improvement. Adept at team leadership and fostering customer satisfaction, I leverage analytical thinking and Excel expertise to drive operational efficiency and enhance service delivery. Passionate about developing talent and optimizing performance across departments.
Overview
31
31
years of professional experience
Work History
Chief Operating Officer
Backyard Living, LLC
Mt. Juliet, TN
10.2021 - Current
- Oversaw daily operations to ensure efficiency and productivity across all departments.
- Developed strategic plans to align company goals with market trends and customer needs.
- Streamlined processes to improve service delivery and boost customer satisfaction.
- Managed vendor relationships to enhance supply chain performance and reduce costs.
- Negotiated contracts with vendors and suppliers for goods or services.
- Managed staff recruitment, training, and development processes.
- Created annual budgets and monitored expenses against budget goals.
- Oversaw company 401k plan, ensuring compliance and maximizing employee benefits.
- Executed weekly payroll submissions
- Provided guidance and support for problem solving efforts.
Billing Manager
Ceres Terminals, Inc.
08.2020 - 10.2021
- Responsible for managing team of 8 Billing Associates and 1 Jr. NetSuite Administrator
- Monthly KPI reports for team
- Responsible for overseeing month-end entry for Billing Department
- Work with Accounts Receivable Department to resolve open balances
- Daily posting of invoices created
- Reviewing work and invoicing as back-up
- Reviewing and signing credit and debit memos for invoice adjustments
- Ensure that all items are mapped to correct General Ledger account
- Review of workflow to ensure each team member was working to his/her potential
- Interviewing and hiring staff for department
- Performing employee reviews and giving feedback on a regular basis.
- Responsible for working with team on goals for their future with company
- Implementation of third-party business
- Setting up new customers
Billing Supervisor
Ceres Terminals, Inc.
11.2013 - 07.2020
- Supervise a team of 9 employees involving billing of international Cruise, RORO, Container and Breakbulk Operations
- Serve as back up Billing Reviewer when needed
- Monitor daily logs showing vessel billing status at each location
- Facilitated positive communication with peers and subordinates to enhance teamwork.
- Excellent written and oral skills
- Monitor employee performance throughout the year to complete Employee Performance Evaluations
- Assist team members with billing inquiries as needed
- Assist Billing Specialists in statistical reconciliation and billing as needed
- Perform weekly and monthly RORO reports
- Handle Billing Manager duties as needed
Billing Team Leader
Ceres Terminals, Inc.
03.2012 - 11.2013
- Supervise a team of 3 employees involving billing of Cruise, RORO, and Breakbulk Operations
- Served as biller of Bayonne Cruise, Port Hueneme RORO, and Duluth/Superior port operations
- Review team's work logs showing daily/weekly progress
- Participate in the implementation of a Shared Document Center at customer's request
- Assist team members with JDE software questions
- Display excellent organizational skills with attention to detail
OEM Relations Administrator
FRANKE- Service Solutions Group
03.2010 - 03.2012
- Responsible for billing warranty service incidents to specific manufacturers
- Meet daily/weekly goals developed to keep billing current
- Reducing the amount of rejected invoices due to billing errors
- Credit rejected warranty claims and coordinated with branch location to re-bill customer
- Develop solid professional relationships with customers to maintain current information on their equipment, expectations for timeliness, and specific standards for billing
- Manage multiple Excel spreadsheets
Billing Specialist
Ceres Terminals, Inc.
10.2006 - 11.2009
- Responsible for billing for entire vessel, rail and terminal work completed at Yusen Terminals, Inc. in Los Angeles, CA
- Responsible for billing vessel and terminal work at Ceres, Port Hueneme, CA
- Responsible for monthly billings averaging a minimum of 20 million per month
- Responsible for transferring information into Excel spreadsheets received from Operations Department regarding numbers of containers moved and any labor charges incurred
- Utilize information from manifests in calculation assessment reporting for Pacific Maritime Association
- Responsible for billing yard and gate, demurrage, customs inspections, and placard work
- Maintain multiple spreadsheets showing monthly billing process
- Work closely with Ops Mangers at both Yusen and Ceres locations
- Answer billing questions and concerns from customers
- Conduct credits on billing orders when necessary
Quality Auditor
Metro Medical Homecare
Nashville, TN
07.2005 - 10.2006
- Maintain workflow of orders for durable medical equipment and drugs from customer service representatives involving 7 different companies
- Responsible for checking all information on each order to ensure accuracy with entails the correct HCPCS coding, ICD-9 diagnosis codes, and all required paperwork
- Responsible for tracking errors and education representatives of errors
- Responsible for running monthly reports of all companies to ensure timely month-end closing
- Responsible for electronically transmitting claims to Medicare twice a week
Claims Approver, CSR, Review Specialist, Pricing Analyst
CIGNA Medicare
Nashville, TN
01.1995 - 12.2000
- Claims Approver - process durable medical equipment claims for Medicare
- Customer Service Rep- cross-trained as a customer service representative while continuing to do claims processing
- Review Department- worked in the Medicare Review Department for 2 years. Handle appeals of claims that were denied based on Medicare guidelines. Review documentation submitted from doctors and providers to determine if coverage decision could be overturned
- Pricing Analyst- manually price inhalation drugs, immunosuppressive drugs, and oral anticancer drugs. Price drugs that are considered miscellaneous and have no set fee schedule by Medicare. This position requires extensive mathematic skills to determine allowable expenses
Education
High School Diploma -
Mt Juliet High School
Mount Juliet, TN05-1994
Skills
- New System Implementation
- Payroll administration
- Team leadership
- Customer satisfaction
- Staff development
- Problem solving
- Analytical thinking
- Cross-functional collaboration
- Planning and execution
- Team Building Management
- Process Improvement
- Problem Resolution
- International Maritime Experience (Import/Export of goods)
- Excel (V-Lookups and Pivot Tables)
Timeline
Chief Operating Officer
Backyard Living, LLC
10.2021 - Current
Billing Manager
Ceres Terminals, Inc.
08.2020 - 10.2021
Billing Supervisor
Ceres Terminals, Inc.
11.2013 - 07.2020
Billing Team Leader
Ceres Terminals, Inc.
03.2012 - 11.2013
OEM Relations Administrator
FRANKE- Service Solutions Group
03.2010 - 03.2012
Billing Specialist
Ceres Terminals, Inc.
10.2006 - 11.2009
Quality Auditor
Metro Medical Homecare
07.2005 - 10.2006
Claims Approver, CSR, Review Specialist, Pricing Analyst
CIGNA Medicare
01.1995 - 12.2000
High School Diploma -
Mt Juliet High School