Renee Harder
Huntsville,TX
Summary
Dedicated team leader skilled in customer service and employee training. Recognized for resolving complaints swiftly and maintaining high satisfaction levels. Focused on enhancing team performance and operational standards.
Overview
7
7
years of professional experience
Work History
Team Leader
Whatabuger
Willis, Texas
2024.02 - Current
- Supervised daily operations, ensuring team adherence to company standards for quality and service.
- Trained new employees on procedures and customer service expectations, enhancing onboarding experience.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored team performance, providing regular constructive feedback to foster continuous improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Leader
Whatabuger
Friendswood, Texas
2019.06 - 2022.10
- Monitored team performance, providing regular constructive feedback to enhance individual and team capabilities.
- Supervised daily operations, ensuring team adherence to company standards and improving service quality.
- Delegated daily tasks to team members, streamlining workflow and fostering collaboration among staff.
- Trained new employees on procedures and customer service expectations.
Education
High School Diploma -
Pearland High School
Pearland, TX2018-06
Skills
- Labor and food cost control
- Cash handling
- Team leadership
- Staff motivation
- Performance feedback
Timeline
Team Leader
Whatabuger
2024.02 - Current
Team Leader
Whatabuger
2019.06 - 2022.10
High School Diploma -
Pearland High School